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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store vibrant.
- Company: One Stop is a thriving retail chain under Tesco, with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop and Tesco, flexible working options, and a supportive work environment.
- Why this job: Be part of a team that values customers and community, while gaining valuable retail experience.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: We offer a fully inclusive recruitment process and welcome discussions about flexible working.
The predicted salary is between 24000 - 36000 £ per year.
3 days ago Be among the first 25 applicants
We’re looking for a Customer Service Assistantto join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore youwill be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
We’re proud to have been accredited Disability Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
- 10% Discount in One Stop
- 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
- 20% Discount on F&F Clothing in Tesco Stores *
- 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
- 20% off car, pet and home insurance at Tesco Bank *
- Discounted eye care through Vision Express *
- A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
- Discounted Simply Health cash plan
- Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
- Save as you earn scheme annual invitation *
- WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
- Annual leave entitlement increases with length of service
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable to job role)
- Private Medical insurance (if applicable to job role)
- Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
- * T&C\’s Apply
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding how they prioritise customer service and community engagement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Be prepared to discuss how you would handle customer feedback. One Stop encourages feedback, so demonstrating your proactive approach to improving service can set you apart from other candidates.
✨Tip Number 4
Highlight your teamwork skills. Since the role involves working closely with colleagues, sharing examples of successful collaboration will show that you can contribute positively to the store's atmosphere.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, handled feedback, or resolved issues in previous roles.
Highlight Teamwork and Flexibility: Mention any experiences that demonstrate your ability to work as part of a team and adapt to changing situations. One Stop values collaboration and flexibility, so showcasing these traits will strengthen your application.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and explain why you would be a great fit for their team.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or experiences.
✨Demonstrate Teamwork Skills
One Stop values teamwork highly. Think of instances where you collaborated with others to achieve a common goal. Highlight your ability to work well with colleagues and contribute to a positive store atmosphere.
✨Familiarise Yourself with the Company Values
Understanding One Stop's core values will help you align your answers during the interview. Be ready to discuss how you embody these values in your work and how they resonate with your personal beliefs.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with difficult customers or managing multiple tasks. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.