One Stop - Customer Service Assistant

Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd

One Stop is a subsidiary of Tesco and we’re looking for a Customer Service Assistant to join our fast‑paced retail store. The role involves a wide range of customer‑facing duties such as providing excellent service, stocking shelves, processing payments and maintaining the store’s appearance.

About the role

As a Customer Service Assistant you will play an important role in the day‑to‑day operations of the store, ensuring customers receive great service and that the store remains welcoming and safe.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local,your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers with a strong community presence and a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

Flexible Working

We welcome chats about flexible working and support a range of needs, from early career starters to those managing caring responsibilities or nearing retirement.

One Stop Benefits

At One Stop we value our colleagues just as much as our customers. To explore the full list of colleague benefits, please read the bottom of our Careers Page.

As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. While we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

Being part of the community is at the heart of everything we do. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio.

Diversity & Inclusion at One Stop

Everyone is welcome. We celebrate diverse backgrounds, perspectives and experiences, treating everyone fairly and with respect. As a Disability Confident Leader (Level 3), we commit to an accessible and supportive environment, offering reasonable adjustments throughout the recruitment process.

Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—foster a safe, supportive environment where everyone can thrive and be themselves.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application as soon as you can.