One Stop - Customer Service Assistant

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. This fast‑paced retail role includes stocking shelves, processing payments, providing excellent customer service, and maintaining the store’s appearance.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding my part and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, my duties will include the day‑to‑day operations of the post office; I will be required to undertake a Post Office Financial and criminal conviction background check, which must be passed before proceeding with this role.

Whats in it for you?

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, we offer a wide range of quality products at great value and a welcoming environment for both customers and colleagues.

Flexible Working

We welcome chats about flexible working and can support different life situations, from early careers to parenthood and retirement.

One Stop Benefits

At One Stop, we value our colleagues. To explore the full list of colleague benefits, consult our Careers Page.

Community Involvement

We are proud to give back to the community, having raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio.

Diversity & Inclusion at One Stop

Everyone is welcome. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process. Additional information about accessibility support and colleague networks is available.

*One Stop has the right to withdraw the vacancy before the closing date if a successful application is received early.*

Key Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industry: Retail