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For Companies At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community focus.
- Benefits: Flexible working hours, competitive pay, and a range of employee benefits.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: No specific qualifications required; just bring your enthusiasm and passion for service.
- Other info: Be part of an inclusive team that values diversity and supports local charities.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
Responsibilities
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Whats in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working…
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
Disability Confident Leader (Level 3)
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process…
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Other
Industries
- Retail
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. The more prepared you are, the better you'll perform during the interview.
✨Tip Number 3
Show your passion for customer service! During the interview, share examples of times you've gone above and beyond for customers. This will demonstrate your commitment to providing excellent service, which is key for a Customer Service Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with others.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that align with the role, like your ability to provide excellent service or work in a fast-paced environment.
Show Enthusiasm: Express your excitement about joining One Stop! We love candidates who are eager to contribute to our community and help create a welcoming atmosphere for customers and colleagues alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this fantastic opportunity.
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your passion for serving customers, which is at the heart of the role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling feedback, and working in a fast-paced environment. Practising your responses can help you feel more confident during the interview. Remember to highlight your ability to adapt and learn quickly, as these are key traits for a Customer Service Assistant.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. You might ask about their approach to community involvement or how they support employee development. This not only shows your enthusiasm but also helps you determine if One Stop is the right fit for you.
