One Stop - Customer Service Assistant

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.

Requirements

• Experience in customer service or retail environment is desirable (as inferred from role duties).
• Ability to work across multiple store areas including online, tills, replenishment, and stock routines.

What we offer

Whats in it for you? One Stop is committed to making everyday life easier for our customers. We offer a wide range of benefits as part of the Tesco Group family.

Flexible Working

We welcome discussions about flexible working to support different life circumstances.

One Stop Benefits

We offer a wide range of colleague benefits. For full details, please click here and scroll to the bottom of our Careers Page.

*One Stop may withdraw the vacancy before the closing date if a successful application is received earlier.*

Legal and diversity information

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds and experiences. We aim to support all colleagues and ensure fair opportunities during recruitment.

Disability Confident Leader (Level 3) — reasonable adjustments available throughout recruitment. For accessibility information, please click here.

Our six colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please click here.

*One Stop reserves the right to withdraw the vacancy before the closing date.*