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For Companies At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly subsidiary of Tesco, committed to community and customer satisfaction.
- Benefits: Enjoy flexible working hours, competitive pay, and a range of employee benefits.
- Why this job: Be part of a welcoming team that values your input and supports your growth.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Diversity and inclusion are at our core; we celebrate every unique background.
The predicted salary is between 12000 - 18000 £ per year.
Overview
Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the available survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about store performance and understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- Keeping myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
- Following the Think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, and explaining what you are doing to the customer.
- Working in a clean, tidy and organized manner, keeping aisles clear of congestion.
- Occasionally running the shift in the absence of the Shift Leader and Store Manager.
- Following all training to keep the themselves, others and the store safe and compliant.
If this store has a Post Office Local, the duties include day-to-day Post Office operations and you will be required to undertake a Post Office Financial and criminal conviction background check. If these checks fail, we will be forced to withdraw the job offer.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks different for each of us. One Stop welcomes chats about flexible working. Some are at the start of their careers, some want flexibility to do what they love, and others may be carers, students, or pursuing other life moments. Talk to us during your application about how we can support.
One Stop Benefits
We value our colleagues as much as our customers, reflected in a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits we offer may differ from those available at Tesco.*
Diversity & Inclusion at One Stop
We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all, with reasonable adjustments throughout the recruitment process. For information on accessibility support, please click here. Our six colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier.*
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Retail
Milton Keynes, England, United Kingdom
2 months ago
#J-18808-Ljbffr
One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations in the store.
✨Tip Number 3
Show your passion! When you’re chatting with the hiring team, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you appreciate their time and are still keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to provide great service, as this is what we value at One Stop.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific tasks from the job description, like stocking shelves or processing payments, to show you understand what we’re looking for.
Be Yourself: We want to know the real you! Don’t be afraid to let your personality shine through in your application. We’re all about creating a welcoming environment, so being genuine will help us see if you’re a good fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can get to know you better right from the start!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with their daily tasks, like stocking shelves and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for helping others.
✨Emphasise Teamwork and Flexibility
One Stop values a collaborative environment, so be prepared to talk about your ability to work as part of a team. Share instances where you've worked with others to achieve a common goal, and highlight your willingness to adapt to different roles within the store.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's community involvement or how they support employee development. This shows that you're not just interested in the job, but also in being a part of the One Stop culture.
