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For Companies At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community vibe.
- Benefits: Flexible working hours, diverse benefits, and a supportive team environment.
- Why this job: Be part of a dynamic team making a difference in customers' lives every day.
- Qualifications: No specific qualifications needed, just a passion for helping others.
- Other info: Great opportunities for career growth and a welcoming workplace culture.
Overview
Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast-paced retail environment where no day is the same, providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office, and you will be required to undertake a Post Office Financial and criminal conviction background check; if these checks fail, we will be forced to withdraw the job offer.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Work life and benefits
Flexible Working
We know life looks different for each of us. We welcome chats about flexible working and will discuss how we can support you during the application process.
One Stop Benefits
We offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from Tesco.*
Diversity & Inclusion
We’re committed to an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunity for all candidates.
Our colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received earlier.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Retail
Referrals increase your chances of interviewing at One Stop Stores Ltd. Get notified about new Customer Service Assistant jobs in Midsomer Norton, England, United Kingdom.
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the One Stop team. Don’t miss out!
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and make their experience memorable. Share any relevant experiences that highlight your ability to provide great service.
Tailor Your Application: Make sure to customise your application to fit the role of a Customer Service Assistant at One Stop. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique qualities and how they can contribute to creating a welcoming atmosphere in our store. We want to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with their focus on customer service, stock management, and safety procedures. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Flexibility
One Stop values a collaborative atmosphere, so highlight your ability to work well in a team. Discuss any experiences where you've contributed to a group effort or adapted to changing circumstances. This will show that you're not just a lone wolf but someone who can help create a positive environment for both customers and colleagues.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the store's culture, training opportunities, or community events. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
