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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly subsidiary of Tesco, focused on community and customer care.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee benefits.
- Why this job: Be part of a team that values inclusivity and makes a real difference in customers' lives.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Great opportunities for career growth and a supportive work culture.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast‑paced retail environment where no day is the same.
Responsibilities
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the ‘think 25’ policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Benefits
One Stop is committed to making everyday life easier for our customers, and we offer a wide range of quality products at great value, alongside friendly and helpful service. click here to explore the full list of colleague benefits.
Flexible Working
We welcome chats about flexible working to suit the individual’s circumstances. Speak to us during your application about how we can support.
Diversity & Inclusion
We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. We are a Disability Confident Leader (Level 3). We offer reasonable adjustments throughout the recruitment process, including interviews.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Other
Industries
- Retail
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's values and how they treat their customers. This will help you show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities! One Stop values collaboration, so be prepared to share how you've worked well with others in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the One Stop family.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can bring that passion to our team at One Stop!
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the role. We love seeing how your background aligns with what we do at One Stop.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Customer Service Assistant position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with One Stop.
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer or resolved a difficult issue. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your approach to maintaining store standards. Practising your responses will help you feel more confident and articulate during the interview. Remember, it’s all about showing how you can contribute to the store’s success.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
