At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community focus.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Opportunities for growth and involvement in community events.
- Why this job: Be part of a vibrant team making a difference in your local community.
- Qualifications: No specific qualifications needed, just a passion for helping customers.
Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store\'s performance, understanding the part I play, and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome, and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy, and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others, and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store.
We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues.
One Stop - Customer Service Assistant in Ponteland employer: One Stop Stores Ltd
One Stop Stores Ltd is an excellent employer that prioritises a supportive and inclusive work culture, making it a fantastic place for individuals seeking meaningful employment. With a strong commitment to community involvement and flexible working options, employees are encouraged to grow and thrive in their roles while enjoying a friendly atmosphere that values both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Ponteland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and community involvement will help you connect better during your chat with them.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle various situations in the store.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about providing great service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace One Stop - Customer Service Assistant in Ponteland
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to provide great service, as this is what we value at One Stop.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific tasks from the job description, like stocking shelves or processing payments, to show you understand what we’re looking for.
Be Yourself:We want to know the real you! Don’t be afraid to let your personality shine through in your application. We’re all about creating a welcoming environment, so being genuine will help us see if you’re a good fit for our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about the next steps in the process!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with their daily tasks like stocking shelves, processing payments, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
Prepare some questions to ask your interviewer about the store's culture, team dynamics, or community involvement. This shows that you're engaged and interested in more than just the job itself. Plus, it gives you a chance to see if One Stop is the right fit for you!
✨Be Yourself and Embrace Inclusivity
One Stop values diversity and inclusion, so don’t hesitate to let your personality shine through during the interview. Share your unique experiences and perspectives, and express how you can contribute to creating a welcoming atmosphere for both customers and colleagues.
