One Stop - Customer Service Assistant

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast‑paced retail environment where no day is the same. Your role will support the day‑to‑day operations of our store by delivering excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through the ‘have your say’ survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understand the part I play and what we need to do together to deliver profit.
• I am myself, live our values, make everyone feel welcome and always follow our policies.
• I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office; therefore you will be required to undergo a Post Office financial and criminal conviction background check, which you must pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Benefits and Working Conditions

One Stop is committed to making everyday life easier for our customers. We offer flexible working – if you are at the start of your career, a carer, nearing retirement, adapting to parenthood, or any other life‑changing situation, we welcome a conversation about how we can support you.

We value our colleagues and offer a wide range of benefits. For the full list, please click here and scroll to the bottom of our Careers Page.

We also support community involvement: we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio.

Diversity & Inclusion

At One Stop, everyone is welcome. We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives and experiences of our colleagues. Everyone is treated fairly and with respect. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity and Women – help foster a safe, supportive environment where everyone can thrive and be themselves.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Industry: Retail

*One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application as soon as possible.*