At a Glance
- Tasks: Deliver excellent customer service and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community vibe.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee benefits.
- Other info: Great opportunity for career growth in a supportive and inclusive workplace.
- Why this job: Be part of a team that values customers and creates a welcoming atmosphere.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
One Stop Customer Service Assistant
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
Responsibilities
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the “have your say” survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Benefits and Working Arrangements
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
We also regularly give back to the community; we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio.
*One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
One Stop - Customer Service Assistant in Pudsey employer: One Stop Stores Ltd
One Stop Stores Ltd is an excellent employer that prioritises community engagement and employee well-being in Blandford Forum. With flexible working hours and a commitment to diversity, we foster a supportive work culture where every team member can thrive and grow. Join us to be part of a dynamic retail environment that values exceptional service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Pudsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant. Role-play with a friend or family member to get comfortable with handling different situations, like dealing with difficult customers or processing payments efficiently.
✨Tip Number 3
Be ready to showcase your flexibility! One Stop values adaptability, so be prepared to discuss times when you've successfully juggled multiple tasks or adapted to changes in a fast-paced environment. This will demonstrate that you can thrive in their dynamic setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the One Stop team. So, get your application in and let’s make it happen!
We think you need these skills to ace One Stop - Customer Service Assistant in Pudsey
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and make their experience memorable. Share any relevant experiences that highlight your ability to deliver great service!
Tailor Your Application:Make sure to customise your application to fit the role of a Customer Service Assistant at One Stop. Use keywords from the job description and demonstrate how your skills align with our values. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your key achievements and skills that relate directly to the responsibilities mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and how they operate within the Tesco Group. This will help you align your answers with what they’re looking for.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others, which is key for this role.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations in the store, like dealing with a customer complaint or managing stock levels. Practise your responses to these scenarios so you can show that you’re quick on your feet and ready for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about team dynamics, training opportunities, or how they measure success in the role. It shows your interest in the position and helps you gauge if it’s the right fit for you.
