One Stop - Customer Service Assistant

Overview

Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd. One Stop is a subsidiary of Tesco. We’re looking for a Customer Service Assistant to work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will continually look for ways to improve service through on-the-job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.

Responsibilities

• Provide excellent customer service and assist customers with passion and pride.
• Encourage customers to provide feedback by completing the “have your say” survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to ensure safe working practices.
• Participate in seasonal, community and charity events to create a welcoming environment.
• Know store performance and understand the role in delivering profit.
• Represent the company values, make everyone feel welcome, and follow store policies.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Follow security procedures and wear safety equipment where available to keep colleagues and customers safe.
• Follow the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
• Maintain a clean, tidy and organized store environment.
• May be responsible for running the shift in the absence of the Shift Leader and Store Manager.
• Adhere to training to keep the team safe and compliant.
• Post Office Local duties (if applicable) may require a Post Office Financial and criminal conviction background check; offered role may be withdrawn if checks fail.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong community presence, we offer quality products at great value and a welcoming, helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the local store feel.

Flexible Working

We welcome conversations about flexible working to support different needs. Some may be at the start of their careers, others balancing life responsibilities or pursuing other commitments. Discuss how we can support you during your application process.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.

Diversity & Inclusion

We are an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We offer reasonable adjustments throughout the recruitment process. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please click here.

*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found. We encourage timely applications.