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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance in a dynamic retail environment.
- Company: One Stop, part of Tesco, is dedicated to providing quality products and friendly service in local communities.
- Benefits: Enjoy flexible working options, community involvement opportunities, and a range of employee benefits.
- Why this job: Join a supportive team where you can make a real difference and grow your skills in customer service.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Diversity and inclusion are core values, with support for all backgrounds and experiences.
The predicted salary is between 20000 - 30000 £ per year.
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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
Whats in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Clickhere.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here
*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and community involvement. Understanding their commitment to customer service and local charities can help you align your responses during the interview, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role heavily focuses on providing excellent service in a fast-paced environment.
✨Tip Number 3
Show your flexibility and willingness to adapt. Since the role involves various tasks from stocking shelves to processing payments, be ready to explain how you handle changing priorities and work effectively under pressure.
✨Tip Number 4
Engage with the community aspect of the role. Be prepared to share any past experiences you've had with community events or charity work, as One Stop values employees who contribute positively to their local areas.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of One Stop that appeal to you, such as their commitment to community involvement and customer service excellence.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment. Use specific examples to showcase your skills in providing excellent service and handling customer feedback.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is key. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with the Company
Research One Stop and its values before the interview. Understanding their commitment to community involvement and customer service will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Teamwork
This role involves working closely with colleagues across various store areas. Be ready to discuss your experience in team settings, highlighting how you contribute to a positive work environment and support your teammates.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with difficult customers or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
