One Stop - Customer Service Assistant

Overview

One Stop Stores Ltd is hiring a Customer Service Assistant based at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment where no day is the same.

Responsibilities

• Provide excellent customer service, serving customers with passion and pride.
• Stock shelves, replenish stock and maintain the store’s appearance.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet the needs of our customers.
• Apply training to ensure tasks are completed safely.
• Participate in seasonal, community and charity events to create a welcoming atmosphere.
• Understand store performance and the role you play in delivering profit.
• Be yourself, live our values, make everyone feel welcome and follow our policies.
• Clock in and out at the start and end of your shift to ensure accurate pay.
• Follow security procedures and wear safety equipment where available to keep yourself, colleagues and customers safe.
• Follow the think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Keep aisles clear and maintain a clean, tidy and organised store.
• May be required to run the shift in the absence of the Shift Leader and Store Manager.
• Follow all training to keep yourself, others and the store safe and compliant with the law.
• If the store has a Post Office Local, duties will include day-to-day Post Office operations and you may need to pass a background check; if checks fail, the job offer may be withdrawn.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please visit our Careers Page and scroll to the bottom.

As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits offered may differ from those available at Tesco.

Diversity & Inclusion at One Stop

We’re an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunity. Our networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks please refer to the Careers Page.

We are a Disability Confident Leader (Level 3) and are committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunity. For accessibility information, please refer to the Careers Page.

One Stop reserves the right to withdraw the vacancy before the closing date if a successful application is received prior to the closing date.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Other

Industries

• Retail

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