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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: One Stop is a friendly retail chain under Tesco, focused on community and customer service.
- Benefits: Enjoy flexible working hours, community involvement, and a range of employee benefits.
- Why this job: Join a vibrant team where every day is different and make a real impact in your community.
- Qualifications: No specific experience required; just bring your passion for customer service and teamwork.
- Other info: Diversity and inclusion are key values; we welcome everyone to apply.
Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd
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Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
Whats in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Clickhere.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here
*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
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Industries
Retail
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and community involvement. Understanding their commitment to customer service and local engagement will help you align your responses during the interview, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role heavily focuses on providing excellent service and creating a welcoming atmosphere.
✨Tip Number 3
Show your flexibility and willingness to adapt. Since the role involves working in various areas of the store, be ready to explain how you can handle different tasks and thrive in a fast-paced environment.
✨Tip Number 4
Demonstrate your understanding of safety procedures and policies. Given the emphasis on maintaining a safe shopping environment, be prepared to discuss how you would ensure compliance with safety standards in your daily tasks.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Use keywords from the job description, such as 'excellent customer service', 'stocking shelves', and 'processing payments' to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've improved service or contributed to a team in previous roles.
Showcase Your Soft Skills: Emphasise your interpersonal skills, such as communication and teamwork, which are crucial for a Customer Service Assistant. Provide examples of how you've successfully interacted with customers or resolved conflicts in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or experiences.
✨Demonstrate Teamwork Skills
One Stop values collaboration. Highlight instances where you've worked effectively within a team, especially in fast-paced environments. This will show that you can contribute positively to the store's atmosphere.
✨Familiarise Yourself with Store Operations
Understand the day-to-day operations of a retail environment. Research One Stop's services and products, and be ready to discuss how you can contribute to maintaining store appearance and customer satisfaction.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific scenarios, such as dealing with difficult customers or managing multiple tasks. Practising your responses will help you feel more confident during the interview.
