At a Glance
- Tasks: Provide excellent customer service and support daily store operations.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community focus.
- Benefits: Flexible working hours, competitive pay, and a range of employee benefits.
- Other info: Be part of an inclusive team that values diversity and supports personal growth.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: No prior experience needed; just bring your enthusiasm and passion for service.
The predicted salary is between 27040 - 28000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
About the role
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for:
- Knowing your customers and serving them with passion and pride, giving great natural service.
- Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training received to ensure safety.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about store performance and understanding the part played in delivering profit.
- Living our values, making everyone feel welcome and following our policies.
- Clocking in and out at the start and end of shifts to ensure accurate payment for hours worked.
- Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
- Following the think 25 policy when serving age-restricted products.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
- Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
- Running the shift in the absence of the Shift Leader and Store Manager.
- Following all training received to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, requiring a Post Office Financial and criminal conviction background check, which must be passed to proceed with this role.
What's in it for you?
One Stop is committed to making everyday life easier for our customers! We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and colleagues.
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. We’re proud to give back in meaningful ways.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all.
Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—help foster a safe, supportive environment where everyone can thrive and be themselves.
One Stop - Customer Service Assistant in Highbridge employer: One Stop Stores Ltd
One Stop Stores Ltd is an excellent employer that prioritises community engagement and employee well-being in Blandford Forum. With flexible working hours and a commitment to diversity, we foster a supportive work culture where every team member can thrive and grow. Join us to be part of a dynamic retail environment that values exceptional service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Highbridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like One Stop Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like One Stop Stores Ltd!
We think you need these skills to ace One Stop - Customer Service Assistant in Highbridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at One Stop Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at One Stop Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show One Stop Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at One Stop Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
