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For Companies At a Glance
- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: One Stop is a friendly neighbourhood store, part of the Tesco Group.
- Benefits: Enjoy flexible working hours, community involvement, and a range of employee perks.
- Why this job: Join a vibrant team where every day is different and make a real impact in your community.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
The predicted salary is between 20000 - 30000 £ per year.
Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast paced retail environment where no day is the same, delivering excellent customer service and supporting store operations.
Responsibilities
- Provide excellent customer service, know your customers, and serve them with passion and pride.
- Encourage customer feedback through surveys and on-the-job coaching to improve service.
- Work across all store areas including tills, replenishment, online activities, vending, and stock routines to meet customer needs.
- Apply training to work safely and contribute to a safe store environment.
- Participate in seasonal, community, and charity events to create an inclusive atmosphere.
- Understand store performance and collaborate to deliver value and profit.
- Represent the store values, make everyone feel welcome, and follow policies.
- Clock in and out to ensure accurate pay for hours worked; maintain safety by following procedures and using safety equipment where available.
- Follow the Think 25 policy when serving age-restricted products.
- Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
- Maintain a clean, tidy, and organized environment with clear aisles.
- Occasionally run the shift in the absence of the Shift Leader or Store Manager.
- Follow all training to keep yourself, others, and the store safe and compliant.
Special Considerations
- If the store has a Post Office Local, duties may include day-to-day post office operations and you may be required to pass a Post Office Financial and criminal conviction background check; if checks fail, the job offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for customers with a wide range of quality products, great value, and friendly service. As part of the Tesco Group, One Stop combines large organisation benefits with a neighbourhood store feel. We’re passionate about creating a welcoming environment for customers and colleagues and welcome enthusiastic individuals to join our growing team.
Flexible Working
We welcome conversations about flexible working to support different life circumstances and commitments.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from those at Tesco.*
Diversity & Inclusion
We are an inclusive workplace that values diverse backgrounds and experiences. Disability Confident Leader (Level 3) status; reasonable adjustments throughout recruitment; accessibility support information is available. We encourage you to learn more about our networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
- Industries
- Retail
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and community involvement. Understanding their commitment to customer service and local engagement will help you align your responses during the interview, showcasing your enthusiasm for being part of their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role heavily focuses on providing excellent service in a fast-paced environment.
✨Tip Number 3
Show your flexibility and willingness to adapt. Since the job involves various tasks from stocking shelves to processing payments, be ready to explain how you can handle multiple responsibilities and thrive in a dynamic setting.
✨Tip Number 4
Demonstrate your understanding of safety procedures and policies. Given the emphasis on maintaining a safe shopping environment, be prepared to discuss how you would ensure compliance with safety protocols in your daily tasks.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to thrive in a fast-paced retail environment. Use specific examples from your past experiences to demonstrate your skills and commitment.
Highlight Relevant Experience: Make sure to include any previous roles in customer service or retail. Emphasise your ability to handle customer feedback, work as part of a team, and maintain store standards, as these are crucial for the role at One Stop.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for a Customer Service Assistant.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or experiences.
✨Demonstrate Teamwork Skills
One Stop values collaboration. Highlight instances where you've worked effectively within a team, especially in fast-paced environments. This will show that you can contribute positively to the store's atmosphere.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail store can set you apart. Research One Stop's services and products, and be ready to discuss how you can contribute to maintaining store appearance and efficiency.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific customer service scenarios. Think of examples where you've resolved conflicts or improved service, as this will demonstrate your problem-solving skills and commitment to customer satisfaction.
