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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop is a vibrant retail chain under Tesco, with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop and Tesco, flexible working options, and a supportive work environment.
- Why this job: Be part of a team that values customers and colleagues, while making a positive impact in your community.
- Qualifications: No specific experience required; just bring your passion for customer service and teamwork.
- Other info: Flexible hours available to fit your lifestyle; perfect for students or anyone seeking part-time work.
Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.
You will play an important role in the day‑to‑day operations of our store: providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
Because the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.
Responsibilities
- Know the customers and serve them with passion and pride, giving great natural service.
- Actively encourage customers to give feedback on their shopping trip through the ‘have your say’ survey.
- Work across all areas of the store—including online, tills, replenishment, vending and stock routines—to ensure tasks meet customer needs.
- Apply the training received to ensure work is performed safely.
- Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
- Be knowledgeable about the store’s performance, understand your role in delivering profit, and collaborate to achieve targets.
- Live the company values, make everyone feel welcome and always follow policies.
- Clock in and out at the start and end of your shift to ensure accurate pay.
- Protect yourself, colleagues and customers by following security procedures and wearing safety equipment where available.
- Follow the Think 25 policy when serving age‑restricted products to all customers.
- Respond quickly to assistance calls or interventions on self‑service checkouts, explaining actions to the customer.
- Keep aisles clear of congestion by working in a clean, tidy and organised manner.
- At certain times, run the shift in the absence of the Shift Leader or Store Manager.
- Continuously follow all training to keep the store safe, legal and compliant.
- For stores with a Post Office Local, perform day‑to‑day operations of the post office; a Post Office financial and criminal conviction background check will be required and must be passed. If the checks fail, we may withdraw the job offer.
What’s in it for you?
One Stop is committed to making everyday life easier for customers by offering a wide range of quality products at great value, alongside friendly service. As part of the Tesco Group we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.
Flexible Working
We welcome conversations about flexible working to accommodate different life stages—whether you’re early in your career, a carer, close to retirement, a parent, or looking for a better work‑life balance.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. For the full list, please click here and scroll to the bottom of our Careers page. As a proud subsidiary of the Tesco Group, One Stop operates as an independent business, so benefits may differ from those offered at Tesco.
Community Involvement
Our commitment to the community includes supporting local charities, national organisations and partners such as FareShare and Olio. Over the past decade we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals.
Diversity & Inclusion at One Stop
Everyone is welcome. As a Disability Confident Leader (Level 3), we commit to an accessible and supportive environment, offering reasonable adjustments throughout the recruitment process.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Retail
As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. While we share the same values, the benefits we offer may differ from those available at Tesco.
One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application as soon as possible.
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding how they prioritise customer service and teamwork will help you align your approach during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help customers, as this will demonstrate your commitment to their core purpose.
✨Tip Number 3
Research common retail challenges and think about how you would handle them. Being able to articulate your problem-solving skills in a fast-paced environment will show that you're ready to tackle the demands of the role.
✨Tip Number 4
Engage with current employees or read reviews about working at One Stop. This can provide insights into the work environment and expectations, allowing you to tailor your responses during the interview to reflect an understanding of their workplace culture.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Use keywords from the job description, such as 'excellent customer service', 'teamwork', and 'safety procedures' to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you align with One Stop's values. Mention specific examples of how you've provided great service in previous roles and how you can contribute to creating an inclusive atmosphere.
Showcase Your Flexibility: Since One Stop values flexible working, mention your availability and willingness to adapt to different shifts or roles within the store. This shows that you're ready to meet the needs of the business and its customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service, teamwork, and treating others with respect. Be ready to discuss how you embody these values in your previous experiences.
✨Demonstrate Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've handled difficult customer situations or gone above and beyond to help someone. This will show your potential employer that you are passionate about customer satisfaction.
✨Show Flexibility and Adaptability
The role involves working in various areas of the store and adapting to different tasks. Highlight any past experiences where you've successfully adapted to changing environments or taken on multiple responsibilities. This will demonstrate your readiness for the fast-paced nature of the job.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in the Customer Service Assistant position. This shows that you're genuinely interested in contributing to their team.