One Stop - Customer Service Assistant in Havant

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for:

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the 'have your say' survey.
• Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training received to ensure safety.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about store performance and understanding the part played in delivering profit.
• Living our values, making everyone feel welcome and following our policies.
• Clocking in and out at the start and end of shifts to ensure accurate payment for hours worked.
• Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
• Running the shift in the absence of the Shift Leader and Store Manager.
• Following all training received to keep yourself, others and the store safe and legal.

If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.

Benefits:

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We're passionate about creating a welcoming environment for both our customers and our colleagues and we're always looking for enthusiastic individuals to join our growing team!

Community Involvement:

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we're proud to give back in meaningful ways. Over the past decade, we've raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Diversity & Inclusion:

At One Stop, everyone is welcome. We're proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.