One Stop - Post Office Counter Clerk in Hampshire

As a Post Office Counter Clerk working within a One Stop convenience store, you play a vital dual role in delivering essential postal services and supporting the wider retail environment. You’ll be the first point of contact for customers using the Post Office, providing friendly, efficient service across a range of products including mail handling, financial services, and retail transactions. Working in a One Stop setting means you contribute to the store’s overall customer experience, support colleagues, maintain a clean and welcoming environment, and help with general store duties when needed. This role requires strong attention to detail, excellent communication skills, and the ability to work confidently with cash and sensitive documents.

Responsibilities

• Deliver excellent customer service and support.
• Process sales of postage, packaging, and retail items.
• Handle mail and parcels, including weighing, franking, and dispatch.
• Carry out financial transactions and banking services.
• Promote and advise on postal and financial products.
• Maintain accurate records and balance tills.
• Follow security, compliance, and data protection procedures.
• Support general administrative and stock control tasks.

Requirements

• Greet each customer with a warm and friendly welcome.
• Listen to and discuss customer needs to find appropriate solutions.
• Help customers locate products and services and ensure satisfaction.
• Be knowledgeable about products and services and able to communicate effectively.
• Maintain punctuality, a neat appearance, and readiness to serve.
• Follow Post Office processes and procedures.
• Adhere to age-restricted product handling policies.
• Work as part of a team to complete store duties.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks different for each of us. One Stop welcomes conversations about flexible working. Some people are at the start of their careers, some want flexibility for other commitments. Talk to us about how we can support you during the application process and beyond.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please refer to the Careers Page.

Disability Confidence and Inclusion

We are committed to an accessible and inclusive workplace. We offer reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed. For more information on accessibility support, please refer to the Careers Page.