At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community vibe.
- Benefits: Flexible working, great colleague perks, and opportunities for community involvement.
- Other info: Diversity and inclusion are at our core; we celebrate all backgrounds.
- Why this job: Be part of a dynamic team making a real difference in customers' lives.
- Qualifications: No specific qualifications needed, just a passion for helping others.
Join to apply for the Customer Service Assistant role at One Stop Stores Ltd in Evesham, England. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback, ensuring a safe place to work and shop.
Responsibilities:- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store, including online, the tills, replenishment, vending and stock routines, to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the Think 25 policy when serving age‑restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will be required to undertake a Post Office financial and criminal conviction background check, which you must pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
- One Stop is committed to making everyday life easier for our customers, offering a wide range of quality products at great value alongside friendly and helpful service.
- As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.
- Flexible Working – We welcome chats about flexible working and support early‑career, life‑changing or personal circumstances.
- One Stop Benefits – A wide range of colleague benefits can be explored on our careers page.
- Community Involvement – We support local charities and organisations, having raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partners such as FareShare and Olio.
- Diversity & Inclusion – We are a Disability Confident Leader (Level 3) offering reasonable adjustments throughout the recruitment process. We celebrate a wide range of backgrounds and perspectives. Our colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
Withdrawal Notice – One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We highly encourage you to submit your application as soon as possible.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Retail
One Stop - Customer Service Assistant in Evesham employer: One Stop Stores Ltd
One Stop Stores Ltd is an excellent employer, offering a vibrant work culture where customer service is at the forefront of our operations. Located in Evesham, we provide flexible working options and a supportive environment that encourages personal growth and community involvement, making every day rewarding for our team members. As part of the Tesco Group, employees benefit from a wide range of perks while being part of a close-knit team that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Evesham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and community involvement will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even if it’s a casual retail environment, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our careers page. This way, you’ll be sure it gets into the right hands and you can explore all the benefits we offer as part of the Tesco Group.
We think you need these skills to ace One Stop - Customer Service Assistant in Evesham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've provided excellent customer service or worked in a fast-paced environment, just like we do at One Stop!
Show Enthusiasm:Express your excitement about joining our team! We love candidates who are eager to contribute to our store's success and improve customer experiences. A little enthusiasm goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and directly. Plus, you’ll find all the info you need about the role there too!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Assistant at One Stop entails. Familiarise yourself with the responsibilities mentioned in the job description, like providing excellent customer service and maintaining store appearance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this role, think of specific examples from your past experiences where you've gone above and beyond for customers. Whether it’s resolving an issue or simply making someone’s day better, sharing these stories will demonstrate your passion for service and your ability to handle various situations.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that might come up during the interview. For instance, you could be asked how you would handle a difficult customer or how you would ensure safety in the store. Practising your responses to these types of questions can help you articulate your thoughts clearly and show that you can think on your feet.
✨Emphasise Teamwork and Flexibility
One Stop values teamwork and flexibility, so be prepared to discuss how you work well with others and adapt to changing situations. Share examples of times when you’ve collaborated with colleagues or taken on different roles to meet customer needs. This will highlight your ability to contribute positively to the team dynamic.
