At a Glance
- Tasks: Serve customers with passion, ensuring a great shopping experience and gathering feedback.
- Company: Join a community-focused store that values teamwork and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with potential to lead shifts and participate in community events.
- Why this job: Make a real difference in your community while gaining valuable work experience.
- Qualifications: Must be school leaver age; enthusiasm for customer service is key.
The predicted salary is between 20000 - 25000 € per year.
You will be responsible for knowing your customers and serving them with passion and pride, giving great natural service. You will actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey. You will work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
Putting into practice the training received to ensure safety in the workplace is essential. You will take part in seasonal, community and charity events, creating a great inclusive atmosphere. Being knowledgeable about store performance and understanding the part you play in delivering profit is important.
It is crucial to be yourself, live the values, make everyone feel welcome, and always follow policies. Ensure to clock in and out at the start and end of shifts to guarantee accurate payment for hours worked. Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available is a priority.
Always follow the think 25 policy when serving age-restricted products to all customers. Respond quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers. Work in a clean, tidy, and organised manner, keeping aisles clear of congestion.
At certain times, you may be responsible for running the shift in the absence of the Shift Leader and Store Manager. Following all training received to keep yourself, others, and the store safe and legal is essential.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.
Core Purpose: Serving our customers, communities, and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
Customer Experience & Store Support Specialist in Curry Rivel employer: One Stop Stores Ltd
At One Stop, we pride ourselves on being an exceptional employer that values our employees and fosters a vibrant work culture. Our commitment to customer service is matched by our dedication to employee growth, offering training and development opportunities that empower you to excel in your role as a Customer Experience & Store Support Specialist. Located in a community-focused environment, we encourage participation in seasonal and charity events, ensuring that every team member feels included and valued while contributing to a positive shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Store Support Specialist in Curry Rivel
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide feedback. Role-playing these situations can boost your confidence and prepare you for real-life interactions during the job.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, training opportunities, and how they measure success. This not only helps you understand the job better but also demonstrates your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team. Let’s make this happen together!
We think you need these skills to ace Customer Experience & Store Support Specialist in Curry Rivel
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for serving customers shine through. Share any experiences where you went above and beyond to help someone out, as this aligns perfectly with our values at StudySmarter.
Be Yourself:We want to get to know the real you! Don’t be afraid to inject a bit of personality into your application. Highlight how your unique traits can contribute to creating an inclusive atmosphere in our store.
Highlight Teamwork Skills:Since we work together as one team, it’s important to showcase your ability to collaborate. Mention any past experiences where you worked effectively with others to achieve a common goal, especially in a retail or customer service setting.
Follow the Application Process:Make sure to apply through our website for a smooth process. Double-check your application for any typos or errors before hitting submit, as attention to detail is key in our line of work!
How to prepare for a job interview at One Stop Stores Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided great service in the past, and think about how you can apply that passion and pride to this role.
✨Familiarise Yourself with the Company Values
Make sure you understand the company's core values and how they relate to the role. Be prepared to discuss how you embody these values in your work and how you can contribute to creating an inclusive atmosphere.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like assisting customers or managing tasks during busy periods. Think through potential scenarios and how you would respond, demonstrating your ability to think on your feet.
✨Show Enthusiasm for Community Engagement
Since the role involves participating in community and charity events, express your interest in these activities. Share any relevant experiences you have and how you believe they can enhance the store's connection with the community.
