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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly neighbourhood store under the Tesco Group.
- Benefits: Flexible working hours, competitive pay, and a range of employee benefits.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Be part of a diverse team that values inclusion and community involvement.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for:
- Knowing my customers and serving them with passion and pride, giving great natural service.
- Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- Keeping myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- Following the think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- Working in a clean, tidy and organised manner keeping aisles clear of congestion.
- Running the shift in the absence of my Shift Leader and Store Manager.
- Following all the training I have received in order to keep myself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect.
One Stop - Customer Service Assistant in Crawley employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Crawley
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that align with the role, like your ability to provide excellent customer service or work in a fast-paced environment.
Show Enthusiasm: We love candidates who are excited about joining One Stop! In your application, express why you want to work with us and how you can help create a welcoming atmosphere for our customers.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at One Stop Stores Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you've handled difficult situations. Be ready to share specific examples that highlight your passion for providing excellent service.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand their commitment to community involvement and customer satisfaction. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied customer or managing stock levels. Practise your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Team Spirit
One Stop values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've contributed to a positive team environment or helped colleagues in previous roles. This will demonstrate that you can thrive in their collaborative atmosphere.
