At a Glance
- Tasks: Serve customers with passion, ensuring a great shopping experience and gathering feedback.
- Company: Join a community-focused store that values teamwork and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Engaging work environment with chances to participate in fun events.
- Why this job: Be part of a team that makes a positive impact in your community every day.
- Qualifications: Must be school leaver age; enthusiasm for customer service is key.
The predicted salary is between 20000 - 25000 £ per year.
You will be responsible for knowing your customers and serving them with passion and pride, giving great natural service. You will actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey. You will work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
Putting into practice the training you have received to ensure we all work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Being knowledgeable about the store's performance, understanding the part you play and what needs to be done together to deliver profit. Being yourself, living our values, making everyone feel welcome and always following our policies.
Ensuring you clock in and out at the start and end of your shift to ensure you are paid accurately for the hours you work. Keeping yourself, your colleagues and customers safe by following the security procedures and wearing safety equipment where available. Always following the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
Working in a clean, tidy and organised manner keeping aisles clear of congestion. At certain times, you may be responsible for running the shift in the absence of your Shift Leader and Store Manager. Ensuring you follow all the training you have received in order to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Core Purpose: Serving our customers, communities and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in Conwy employer: One Stop Stores Ltd
One Stop is an excellent employer that prioritises customer service and community engagement, creating a vibrant and inclusive work environment. Employees benefit from comprehensive training, opportunities for personal growth, and the chance to participate in seasonal and charity events, all while being part of a team that values collaboration and safety. Located in a dynamic retail setting, One Stop offers a fulfilling career path for those passionate about serving customers and making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Conwy
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your answers to their mission during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle different situations in the store.
✨Tip Number 3
Be ready to share your passion for customer service! Think of specific examples where you've gone above and beyond for customers. This shows that you truly care about making their experience great.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Conwy
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any experiences where you went above and beyond to assist someone, as this aligns perfectly with our values at StudySmarter.
Be Yourself:We want to see the real you! Don’t be afraid to inject a bit of personality into your application. Highlight how you embody our values and how you can contribute to creating an inclusive atmosphere in our store.
Highlight Relevant Experience:Make sure to mention any previous roles or responsibilities that relate to customer service or teamwork. This will show us that you understand the importance of working together and serving our customers effectively.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures we get all the information we need to consider you for the role!
How to prepare for a job interview at One Stop Stores Ltd
✨Know Your Customers
Before the interview, think about how you can demonstrate your understanding of customer service. Prepare examples of how you've provided great service in the past and how you encourage feedback from customers. This will show that you align with the company's values.
✨Familiarise Yourself with Store Operations
Make sure you understand the various areas of the store mentioned in the job description. Brush up on your knowledge of stock routines, online services, and till operations. Being able to discuss these topics will impress the interviewer and show you're ready to jump in.
✨Emphasise Safety and Compliance
Since safety is a big part of the role, be prepared to talk about how you prioritise safety in your work. Familiarise yourself with policies like 'Think 25' and any relevant security procedures. Showing that you take these responsibilities seriously will set you apart.
✨Show Your Team Spirit
The company values teamwork, so come ready to share experiences where you've worked well with others. Think about times when you've contributed to a positive atmosphere or participated in community events. This will highlight your ability to fit into their culture.
