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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and inclusivity.
- Benefits: Enjoy flexible working hours, competitive pay, and a range of employee benefits.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a diverse team that values every voice and promotes growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Shift Leader role at One Stop Stores Ltd. We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean, full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store performs and be the specialist in delivering practical actions for its improvement, taking a hands‑on approach. With your guidance, the store will always remain a safe place to work and shop.
Key responsibilities:- Coordinate the team to deliver the easiest shopping trip in the community.
- Open and close the store, complete duty cover, and make decisions that are right for customers, colleagues, and safety.
- Be the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
- Support the Store Manager to coordinate seasonal, community and charity events, creating an inclusive atmosphere.
- Ensure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to customers.
- Ensure point‑of‑sale and shelf‑edge labels reflect good standards.
- Take immediate action for any overcharges and prevent recurrence.
- Proactively manage queues to deliver a great shopping experience.
- Co‑ordinate colleagues, ensuring they deliver daily priorities and have breaks at the right time around trade patterns.
- Be knowledgeable about the store and coordinate practical actions for improvement.
- Follow company health‑and‑safety routines and ensure colleagues do the same.
- Deliver communication to the team, keeping them well informed.
- Identify ways to simplify operations and share ideas with the Store Manager.
- Put the customer first and consider them in everything you do.
- Be readily available to resolve customer queries, leaving them smiling.
- Adjust the service you give each customer to meet their needs.
- Recognise and celebrate colleagues who provide great service.
- Understand obstacles to great service and help remove them.
- Resolve colleague queries in the absence of the Store Manager, escalating when appropriate.
- Ensure the store is staffed appropriately, reacting to short‑term absences by securing cover for shifts.
- Act as a recognised keyholder for the store, attend alarm call‑outs to ensure safety and security.
- Monitor and act on internal communications, ensuring timely action and keeping colleagues informed.
- Co‑ordinate colleagues to meet customer and store needs, feeding back to the Store Manager about colleague issues.
- Balance time across service and replenishment areas.
- Support the Store Manager in managing in‑store absences, ensuring return‑to‑work interviews and absence triggers are handled per policy.
- Build meaningful relationships with the Area Manager and People Partner, escalating relevant issues promptly and seeking support when needed.
- If this store has a Post Office Local, manage day‑to‑day post office operations and obtain required background checks; failing checks may result in removal of the job offer.
Benefits:
- Flexible Working: We welcome discussions about flexible working to support life stages and personal commitments.
- Community Involvement: We support local charities and groups through partnerships with FareShare and Olio, raising over ÂŁ10.4 million and donating 1.6 million meals.
- Diversity & Inclusion at One Stop: Everyone is welcome. We are an inclusive workplace celebrating diverse backgrounds, perspectives, and experiences.
- Disability Confident Leader (Level 3): We provide reasonable adjustments throughout recruitment, including interviews, to ensure all candidates have a fair chance.
- Colleague Networks: Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—foster a safe, supportive environment.
One Stop has the right to withdraw the vacancy before the closing date if a successful application is received prior to that date.
One Stop - Shift Leader in Claydon employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader in Claydon
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how you can improve customer service and lead a team effectively.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully coordinated teams or improved store operations in the past. Highlighting your hands-on approach will resonate well with the hiring managers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re keen on the role.
We think you need these skills to ace One Stop - Shift Leader in Claydon
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about delivering great service. Share examples of how you've gone the extra mile for customers in the past. We love to see that customer-first attitude!
Highlight Your Team Coordination Skills: As a Shift Leader, you'll be coordinating a team, so make sure to mention any experience you have in leading or supporting teams. Talk about how you’ve helped colleagues succeed and created a positive work environment.
Be Specific About Your Experience: Use concrete examples from your previous roles to demonstrate your skills. Whether it’s managing shifts, handling customer queries, or ensuring store safety, we want to see how your experience aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with their customer service ethos and how they prioritise a clean and well-presented store. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be coordinating a team and making decisions on the spot. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to coach and support colleagues, as this is key to improving service in the store.
✨Emphasise Customer-Centric Thinking
One Stop places customers at the heart of everything they do. Be ready to discuss how you've previously put customers first in your roles. Think of specific instances where you went above and beyond to ensure a great shopping experience, as this will resonate well with the interviewers.
✨Prepare Questions About the Store's Community Involvement
One Stop is known for its community involvement and charity work. Prepare thoughtful questions about their initiatives, such as partnerships with local charities. This shows that you're not only interested in the job but also in contributing positively to the community, aligning with their values.
