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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly neighbourhood store under the Tesco Group.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive community-focused workplace.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: No prior experience needed; just bring your enthusiasm and passion for helping others.
- Other info: Be part of a diverse team that values inclusion and supports personal growth.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for:
- Knowing your customers and serving them with passion and pride, giving great natural service.
- Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training received to ensure safety.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about the store’s performance and understanding the part played in delivering profit.
- Living our values, making everyone feel welcome and following our policies.
- Clocking in and out at the start and end of shifts to ensure accurate payment for hours worked.
- Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
- Following the think 25 policy when serving age‑restricted products.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining actions to customers.
- Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
- Running the shift in the absence of the Shift Leader and Store Manager.
- Following all training received to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office, requiring a Post Office Financial and criminal conviction background check, which must be passed to proceed with this role.
One Stop is committed to making everyday life easier for our customers! We offer a wide range of quality products at great value, alongside friendly and helpful service. We’re passionate about creating a welcoming environment for both our customers and colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working: We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working.
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
Community Involvement: At One Stop, being part of the community is at the heart of everything we do. We’re proud to give back in meaningful ways.
Diversity & Inclusion at One Stop: We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect.
Our six colleague networks help foster a safe, supportive environment where everyone can thrive and be themselves.
One Stop - Customer Service Assistant in Bury employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Bury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in the store. Being able to demonstrate your ability to provide excellent service will definitely impress the hiring team.
✨Tip Number 3
Be yourself during the interview! One Stop values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they align with their mission to create a welcoming environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and eager to join the One Stop family. Don’t wait too long, as positions can fill up quickly!
We think you need these skills to ace One Stop - Customer Service Assistant in Bury
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in retail or customer service, and how they’ve prepared you for this position at One Stop.
Show Enthusiasm: We love candidates who are excited about joining our team! In your application, express why you want to work with us and how you align with our values of community involvement and excellent customer service.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way to ensure we receive your details and can get back to you quickly!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Assistant at One Stop entails. Familiarise yourself with the key responsibilities like providing excellent customer service, stocking shelves, and maintaining store appearance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Flexibility
One Stop values a collaborative atmosphere, so highlight your ability to work well in a team. Discuss any experiences where you’ve supported colleagues or contributed to a positive work environment. Also, mention your flexibility regarding working hours or tasks, as this is crucial in retail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or community involvement initiatives. This shows your enthusiasm for the role and helps you gauge if One Stop is the right fit for you.
