At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant part of the Tesco family, dedicated to community service.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work culture.
- Other info: Embrace diversity and inclusion in a workplace that values every individual.
- Why this job: Make a real difference in your community while developing valuable leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
About the Role
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco.
As a Shift Leader, you will work in a fast‑paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations, and continually look for ways to improve service through on‑the‑job coaching and feedback.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open and close the store, ensuring all decisions protect customers, colleagues, and safety.
- Act as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
- Support the Store Manager with seasonal, community, and charity events to create an inclusive atmosphere.
- Ensure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to customers.
- Maintain point‑of‑sale and shelf‑edge labels that reflect best practice.
- Address overcharges immediately and prevent recurrence.
- Manage queues proactively to deliver a great shopping experience.
- Coordinate colleagues’ breaks and daily priorities to match trade patterns.
- Use your store knowledge to guide practical improvement actions.
- Follow company health and safety routines and ensure others do the same.
- Communicate clearly with the team and keep them well informed.
- Identify and share ideas to simplify operations with the Store Manager.
- Always put the customer first, tailoring service to meet their needs.
- Resolve customer queries promptly, leaving them with a smile.
- Recognise and celebrate colleagues who deliver great service.
- Identify and remove obstacles that hinder service delivery.
- Resolve colleague queries in the absence of the Store Manager, or escalated them appropriately.
- Staff the store suitably, finding cover for shifts during short‑term absences.
- Act as a recognised Keyholder, attending alarm call‑outs to ensure safety and security.
- Respond to internal communications, ensuring messages are actioned timely.
- Coordinate colleagues to meet customer and operational needs, feeding back to the Store Manager about issues.
- Balance time across service and replenishment areas.
- Support the Store Manager in managing absenteeism, including return‑to‑work interviews for CSA colleagues and reporting absence triggers.
- Build relationships with the Area Manager and People Partner, escalating issues in a timely manner and seeking in‑moment coaching when needed.
If this store has a Post Office Local, duties will include the day‑to‑day operations of the post office and passing a required background check.
- You will need
- Communication Skills
- Customer Focus
- Problem‑Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
Benefits
One Stop is committed to making everyday life easier for our customers.
As part of the Tesco Group, we offer a wide range of quality products at great value alongside friendly, helpful service.
We also provide a range of benefits to support our colleagues.
Flexible Working
We recognise that life looks different for each of us; we welcome discussions about flexible working to support careers, caregiving, retirement, parenthood, and other personal circumstances.
Diversity & Inclusion at One Stop
Everyone is welcome.
We celebrate the unique backgrounds, perspectives, and experiences of our colleagues and treat everyone fairly and with respect.
We are a Disability Confident Leader (Level 3) and commit to reasonable adjustments throughout the recruitment process, including interviews, to ensure fair opportunities for all.
Legal and EEO Required Statements
One Stop operates as an independent business within the Tesco Group, sharing the same values yet offering separate benefits.
We are committed to equal opportunity employment and comply with all applicable employment laws.
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StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Shift Leader in Buckden
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like One Stop Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like One Stop Stores Ltd!
We think you need these skills to ace One Stop - Shift Leader in Buckden
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at One Stop Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at One Stop Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show One Stop Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at One Stop Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
