Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and book incoming enquiries, turning them into appointments.
- Company: Join One Stop Healthcare, a caring and innovative private hospital.
- Benefits: 33 days leave, pension scheme, life insurance, and more perks.
- Why this job: Make a real difference in healthcare while growing your career.
- Qualifications: GCSEs in English and Maths; experience in admin or call centres.
- Other info: Supportive team environment with opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an Enquiries Coordinator to join our Enquiries team based in Hemel Hempstead. You will join us on a full-time permanent basis, and in return, you will receive a competitive salary plus benefits.
At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.
What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.
Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare - 7 days a week, 365 days a year.
Your responsibilities will include:
- To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSD Healthcare.
- The focus of this role is to convert enquiries and referrals into bookings.
The ideal candidate will have the following skills and experience:
- Good standard of general education with GCSE (or equivalent) including English and Mathematics.
- Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems.
- Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way.
We are dedicated to making a positive impact on the lives of those around us - for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.
Benefits include:
- 33 days annual leave inc of bank holidays, increasing with length of service and opportunity to buy/sell leave.
- Contributory pension scheme.
- Life Insurance.
- Private Medical Insurance (upon completion of probationary period).
- Contribution towards Eye Care.
- Cycle to Work Scheme.
- Employee Assistance.
- One Stop Healthcare Discount.
- Discounted Cinema Tickets.
- Car Discounts.
- Free on-site parking.
Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.
Please note - this role does not qualify for Certificate of Sponsorship. The closing date for applications is 19/02/2026 however, please note that we may close the advert earlier if there is a significant number of applications.
Click apply today to be considered for the Enquiries Coordinator role - we would love to hear from you!
Enquiries Coordinator employer: One Stop Healthcare
Contact Detail:
One Stop Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiries Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop Healthcare. Understand their values and mission, and think about how your skills as an Enquiries Coordinator can contribute to their goal of enriching healthcare.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to handling enquiries and referrals. Think about specific examples from your past experiences that showcase your ability to work in a fast-paced environment and use CRM systems effectively.
✨Tip Number 3
Show your personality! During the interview, let your passion for patient care shine through. Remember, One Stop Healthcare values compassion and integrity, so be sure to express how you embody these qualities in your work.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Enquiries Coordinator position.
We think you need these skills to ace Enquiries Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Enquiries Coordinator role. We want to see how you can bring your unique experience to our team!
Showcase Your Experience: If you've worked in a fast-paced enquiries team or similar environment, let us know! Share specific examples of how you've handled enquiries and converted them into bookings — we love real-life stories.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at One Stop Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research One Stop Healthcare. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As an Enquiries Coordinator, strong communication is key. Prepare examples from your past experiences where you successfully handled enquiries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to connect with patients and colleagues alike.
✨Demonstrate Your Organisational Skills
This role requires a methodical approach to handling enquiries. Be ready to discuss how you manage your time and prioritise tasks. You might even want to bring a simple example of a system you’ve used in the past to keep track of enquiries or bookings.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
