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- Tasks: Support women affected by the justice system and manage referral processes.
- Company: One Small Thing aims to transform the justice system for women through empathy and support.
- Benefits: Enjoy 28 days holiday, birthday off, and a Real Living Wage.
- Why this job: Make a real impact in women's lives while working in a supportive team environment.
- Qualifications: Must have a driving licence, vehicle access, and a compassionate approach.
- Other info: This role is restricted to women due to its nature.
The predicted salary is between 21600 - 24000 ÂŁ per year.
Location: Southampton
Hours: 25 hours per week, 5 days per week. School hours available.
Posts: 2 part-time posts
Salary: ÂŁ27k - ÂŁ30k FTE pro rata, per annum
Who we are
One Small Thing was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women’s prisons in England, with the aim of achieving wholesale system change across the justice system, one small thing at a time. Our name reflects the value of those small things – empathy, compassion, respect – and their combined power to make a big difference to the individual - and to society as a whole. Hope Street is an exciting, brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Hampshire. Trauma-informed by design, it will offer a safe and supportive environment where women and their children can access education, practical and therapeutic support and activities that build confidence, self-esteem and skills, and provide the opportunity to build a fulfilling and happy life and play a meaningful role within society.
About the role
Are you passionate about creating life changing opportunities for women affected by the justice system? Do you enjoy building genuine connections and helping others feel seen, heard, and understood? If so, this could be the perfect role for you. As Referral and Engagement Coordinator, you’ll play a key role in supporting women as they begin their journey with Hope Street. You’ll help ensure they are welcomed with clarity, compassion, and care, and contribute to thoughtful, collaborative decisions around referrals. You’ll also be actively involved in strengthening external relationships, raising awareness of our work across the justice, housing, and community sectors, and helping to grow referrals from a wide range of partners. This role is vital in helping us reach more women who could benefit from the unique support offered at Hope Street, and in ensuring our referral pathways remain responsive, inclusive, and trauma-informed. You’ll need to be calm, resilient and grounded in your approach, able to navigate a fast-paced environment while offering consistent, compassionate support to others. You’ll be part of a dedicated team working to challenge the status quo and create safer, more hopeful futures for women and their children. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. A requirement of this role will be to have a driving licence, access to your own vehicle and hold business car insurance.
Team member Benefits
- We are a Real Living Wage Employer
- 28 days holiday plus Bank Holidays – pro rata
- An additional day off on your Birthday
- Long Service Award – extra holiday for 3+ years’ service
- A comprehensive induction and training programme
- An unlimited counselling service through our Employment Assistance Programme “OpenUp”, which you can also extend to 3 members of your family.
- Enhanced sick pay
- Team member of the month awards
- Refer a Friend Recruitment Bonus
- 5% employer contribution to your NEST Pension, increasing after one year’s service
- Learning & Development opportunities relevant to each role
- Blue Light Discount Scheme
- Team building activities
- Regular collaborative team days
Referrals & Engagement Coordinator employer: One Small Thing
Contact Detail:
One Small Thing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referrals & Engagement Coordinator
✨Tip Number 1
Familiarise yourself with the mission and values of One Small Thing. Understanding their focus on empathy, compassion, and respect will help you align your approach when discussing how you can contribute to their goals during any interviews or networking opportunities.
✨Tip Number 2
Network within the justice and community sectors. Attend relevant events or workshops where you can meet professionals who share similar interests. Building these connections can lead to valuable referrals and insights about the role and organisation.
✨Tip Number 3
Prepare to discuss your experience in trauma-informed care and how it relates to supporting women affected by the justice system. Be ready to share specific examples that demonstrate your ability to provide compassionate support in challenging situations.
✨Tip Number 4
Research the current challenges faced by women in the justice system and think about innovative ways to address these issues. Being able to articulate your ideas on improving referral pathways and community engagement will show your commitment to the role and its impact.
We think you need these skills to ace Referrals & Engagement Coordinator
Some tips for your application 🫡
Understand the Organisation: Familiarise yourself with One Small Thing and its mission. Highlight your understanding of their work with justice-involved women and how your values align with theirs in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly in roles that involve engagement, support, or community work. Emphasise any experience you have in trauma-informed practices or working with vulnerable populations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting women affected by the justice system. Use specific examples from your past experiences to demonstrate your skills in building connections and providing compassionate support.
Highlight Relevant Skills: In your application, emphasise skills such as communication, resilience, and the ability to work in fast-paced environments. Mention any experience you have in strengthening external relationships or raising awareness in community sectors.
How to prepare for a job interview at One Small Thing
✨Understand the Mission
Familiarise yourself with One Small Thing's mission and values. Be prepared to discuss how your personal values align with their commitment to empathy, compassion, and respect, especially in relation to supporting women affected by the justice system.
✨Showcase Your Communication Skills
As a Referrals & Engagement Coordinator, strong communication is key. Prepare examples of how you've built genuine connections in previous roles, and be ready to demonstrate your ability to listen actively and respond with compassion.
✨Highlight Relevant Experience
Think about your past experiences that relate to trauma-informed care or working with vulnerable populations. Be specific about your contributions and the impact you made, as this will show your suitability for the role.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team dynamics, the training programme, or how success is measured in the role. It shows your genuine interest in the position and the organisation.
