One Sixth Form College Ipswich is seeking a dedicated Service Desk Technician to join our IT Team. You will provide first-line support to staff and students, resolving hardware, software and networking issues via Freshservice, email, phone or face-to-face.
You will maintain a Windows environment, Active Directory and Office 365, monitor incidents within an ITIL framework to meet SLAs, assist with asset management, and collaborate with colleagues and external vendors to escalate where needed.
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