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For Companies At a Glance
- Tasks: Support clients from onboarding to retention, ensuring their goals are met.
- Company: Join One Sided Coin, a dynamic company focused on exceptional client experiences.
- Benefits: Enjoy hybrid work flexibility, regular team socials, and ongoing professional development.
- Why this job: Be part of a collaborative team with clear career progression and impactful client interactions.
- Qualifications: 1+ year in a client-facing role; strong communication and organisational skills required.
- Other info: Familiarity with CRM tools is a plus; proactive mindset essential.
The predicted salary is between 30000 - 42000 £ per year.
As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.
What You’ll Do:
- Guide new clients through onboarding and setup processes
- Maintain regular communication to ensure high satisfaction and alignment
- Monitor progress and proactively identify areas for improvement
- Collaborate with internal teams to ensure timely and accurate project delivery
- Track client health metrics, renewals, and satisfaction scores
- Help build client reports and participate in review meetings
- Assist in identifying upsell or expansion opportunities
What You’ll Bring:
- 1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Familiarity with CRM tools and reporting platforms is a plus
- A proactive mindset and genuine desire to help clients succeed
- A team player with a solution-oriented attitude
Why Join One Sided Coin?
- A collaborative and supportive team environment
- Clear career progression pathways
- Hybrid flexibility with an Edinburgh HQ base
- Regular team socials and client event opportunities
- Ongoing training and professional development
Client Success Associate employer: One Sided Coin
Contact Detail:
One Sided Coin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Familiarise yourself with common client success metrics and KPIs. Understanding how to measure client satisfaction and retention will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Client Success Associates on platforms like LinkedIn. They can provide insights into the role and share tips on what One Sided Coin values in candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss specific challenges you faced and how you resolved them, showcasing your proactive mindset.
✨Tip Number 4
Research One Sided Coin's services and client base. Understanding their offerings and the industries they serve will allow you to tailor your conversation and show genuine interest in helping their clients succeed.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your communication skills, organisational abilities, and any familiarity with CRM tools, as these are key for the Client Success Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help clients succeed. Share specific examples of how you've resolved client challenges in the past and how you can contribute to maintaining high satisfaction levels.
Showcase Your Proactive Mindset: During the application process, demonstrate your proactive approach by discussing how you've previously identified areas for improvement in client relationships and taken initiative to enhance their experience.
Highlight Team Collaboration: Mention any experiences where you've collaborated with internal teams to deliver projects successfully. This will show that you're a team player who values collaboration, which is essential for the role.
How to prepare for a job interview at One Sided Coin
✨Showcase Your Communication Skills
As a Client Success Associate, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully resolved client issues or facilitated onboarding.
✨Highlight Your Proactive Mindset
The role requires a proactive approach to client management. Share instances where you identified potential challenges before they escalated and took initiative to address them. This will show your future employer that you are solution-oriented.
✨Familiarise Yourself with CRM Tools
While familiarity with CRM tools is a plus, it’s essential to show your willingness to learn. If you have experience with any specific platforms, mention them. If not, express your eagerness to quickly adapt to new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think about common challenges in client success roles and prepare your responses. This will help you demonstrate your problem-solving skills and client-centric approach.
