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For Companies At a Glance
- Tasks: Support clients from onboarding to retention, ensuring their goals are met.
- Company: Join One Sided Coin, a dynamic company focused on exceptional client experiences.
- Benefits: Enjoy hybrid work flexibility, regular team socials, and ongoing professional development.
- Why this job: Be part of a collaborative team with clear career progression and impactful client interactions.
- Qualifications: 1+ year in a client-facing role; strong communication and organisational skills required.
- Other info: Familiarity with CRM tools is a plus; proactive mindset essential.
The predicted salary is between 30000 - 42000 £ per year.
As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.
What You’ll Do:
- Guide new clients through onboarding and setup processes
- Maintain regular communication to ensure high satisfaction and alignment
- Monitor progress and proactively identify areas for improvement
- Collaborate with internal teams to ensure timely and accurate project delivery
- Track client health metrics, renewals, and satisfaction scores
- Help build client reports and participate in review meetings
- Assist in identifying upsell or expansion opportunities
What You’ll Bring:
- 1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Familiarity with CRM tools and reporting platforms is a plus
- A proactive mindset and genuine desire to help clients succeed
- A team player with a solution-oriented attitude
Why Join One Sided Coin?
- A collaborative and supportive team environment
- Clear career progression pathways
- Hybrid flexibility with an Edinburgh HQ base
- Regular team socials and client event opportunities
- Ongoing training and professional development
Client Success Associate employer: One Sided Coin
Contact Detail:
One Sided Coin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Familiarise yourself with common client success metrics and reporting tools. Understanding how to track client health and satisfaction will not only help you in the role but also impress us during your discussions.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved client issues in the past. We value proactive problem solvers who can maintain strong relationships.
✨Tip Number 3
Research our company culture and values, and think about how your personal values align with ours. This will help you demonstrate your fit for our collaborative environment during interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that could set you apart in the application process.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your communication skills, organisational abilities, and any familiarity with CRM tools, as these are key for the Client Success Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help clients succeed. Share specific examples of how you've resolved client challenges in the past and how you can contribute to maintaining high satisfaction levels.
Showcase Your Proactive Mindset: During the application process, illustrate your proactive approach by discussing instances where you identified areas for improvement or upsell opportunities in previous roles. This will demonstrate your alignment with the company's goals.
Highlight Team Collaboration: Mention experiences where you've collaborated with internal teams to deliver projects successfully. This will show that you're a team player and understand the importance of working together to achieve client success.
How to prepare for a job interview at One Sided Coin
✨Showcase Your Communication Skills
As a Client Success Associate, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully resolved client issues or facilitated onboarding.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Discuss how you manage multiple tasks and priorities, especially in a client-facing environment. Share specific tools or methods you use to stay organised and ensure client satisfaction.
✨Demonstrate a Proactive Mindset
One Sided Coin values a proactive approach. Prepare to discuss instances where you identified potential challenges before they became issues and how you took the initiative to resolve them. This will show your commitment to client success.
✨Familiarity with CRM Tools
While not mandatory, familiarity with CRM tools can set you apart. If you have experience with any specific platforms, mention them during the interview. Discuss how you've used these tools to track client interactions and improve service delivery.
