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For Companies At a Glance
- Tasks: Support client relationships from onboarding to retention, ensuring exceptional experiences.
- Company: Join One Sided Coin, a dynamic company focused on client success and satisfaction.
- Benefits: Enjoy hybrid work flexibility, regular team socials, and ongoing training opportunities.
- Why this job: Be part of a collaborative team with clear career progression and a focus on client success.
- Qualifications: 1+ year in a client-facing role; strong communication and organisational skills required.
- Other info: Familiarity with CRM tools is a plus; proactive mindset essential.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.
What You’ll Do:
- Guide new clients through onboarding and setup processes
- Maintain regular communication to ensure high satisfaction and alignment
- Monitor progress and proactively identify areas for improvement
- Collaborate with internal teams to ensure timely and accurate project delivery
- Track client health metrics, renewals, and satisfaction scores
- Help build client reports and participate in review meetings
- Assist in identifying upsell or expansion opportunities
What You’ll Bring:
- 1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Familiarity with CRM tools and reporting platforms is a plus
- A proactive mindset and genuine desire to help clients succeed
- A team player with a solution-oriented attitude
Why Join One Sided Coin?
- A collaborative and supportive team environment
- Clear career progression pathways
- Hybrid flexibility with an Edinburgh HQ base
- Regular team socials and client event opportunities
- Ongoing training and professional development
Client Success Associate employer: One Sided Coin
Contact Detail:
One Sided Coin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what One Sided Coin stands for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your client-facing skills. Think about times when you successfully resolved client issues or improved their satisfaction, as these stories will resonate well with the hiring team.
✨Tip Number 3
Research common CRM tools and reporting platforms mentioned in the job description. Being able to discuss your familiarity with these tools can set you apart and show your readiness to hit the ground running.
✨Tip Number 4
Network with current or former employees of One Sided Coin on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the role, which you can leverage during your application process.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your communication skills, organisational abilities, and any familiarity with CRM tools, as these are key for the Client Success Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help clients succeed. Share specific examples of how you've supported client relationships in the past and how you can contribute to the success of One Sided Coin.
Showcase Your Problem-Solving Skills: During the application process, highlight instances where you've proactively identified areas for improvement or resolved client challenges. This will demonstrate your solution-oriented attitude, which is crucial for this role.
Prepare for Potential Questions: Think about common interview questions related to client success and relationship management. Be ready to discuss your experience with onboarding processes, maintaining client satisfaction, and collaborating with teams to deliver projects.
How to prepare for a job interview at One Sided Coin
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous experience in client-facing roles. Discuss specific examples where you successfully managed client relationships, resolved issues, or contributed to client satisfaction.
✨Demonstrate Communication Skills
Since excellent communication is key for a Client Success Associate, prepare to showcase your interpersonal skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you maintain regular communication with clients.
✨Be Proactive and Solution-Oriented
Emphasise your proactive mindset during the interview. Share instances where you identified potential challenges before they became issues and how you provided solutions that benefited the client.
✨Familiarity with Tools and Metrics
If you have experience with CRM tools or reporting platforms, mention it! Be prepared to discuss how you've used these tools to track client health metrics and improve client satisfaction scores.
