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For Companies At a Glance
- Tasks: Support clients from onboarding to retention, ensuring their goals are met.
- Company: Join One Sided Coin, a dynamic company focused on exceptional client experiences.
- Benefits: Enjoy hybrid work flexibility, regular team socials, and ongoing professional development.
- Why this job: Be part of a collaborative team with clear career progression and a focus on client success.
- Qualifications: 1+ year in a client-facing role; strong communication and organisational skills required.
- Other info: Familiarity with CRM tools is a plus; proactive mindset essential.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview:
As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.
What You’ll Do:
- Guide new clients through onboarding and setup processes
- Maintain regular communication to ensure high satisfaction and alignment
- Monitor progress and proactively identify areas for improvement
- Collaborate with internal teams to ensure timely and accurate project delivery
- Track client health metrics, renewals, and satisfaction scores
- Help build client reports and participate in review meetings
- Assist in identifying upsell or expansion opportunities
What You’ll Bring:
- 1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Familiarity with CRM tools and reporting platforms is a plus
- A proactive mindset and genuine desire to help clients succeed
- A team player with a solution-oriented attitude
Why Join One Sided Coin?
- A collaborative and supportive team environment
- Clear career progression pathways
- Hybrid flexibility with an Edinburgh HQ base
- Regular team socials and client event opportunities
- Ongoing training and professional development
Contact Detail:
One Sided Coin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us tick at StudySmarter will help you connect with our team during the interview process and demonstrate that you're a great fit for the Client Success Associate role.
✨Tip Number 2
Prepare to discuss your previous client-facing experiences in detail. Think of specific examples where you've successfully resolved client issues or improved their satisfaction, as this will showcase your ability to thrive in a similar role with us.
✨Tip Number 3
Research common CRM tools and reporting platforms that we might use. Being knowledgeable about these tools will not only impress us but also show your proactive approach to learning and adapting to our systems.
✨Tip Number 4
Demonstrate your teamwork skills by preparing examples of how you've collaborated with others to achieve client success. We value a solution-oriented attitude, so highlighting your ability to work well with internal teams will be key.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your communication skills, organisational abilities, and any familiarity with CRM tools, as these are key for the Client Success Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help clients succeed. Share specific examples of how you've supported client relationships in the past and how you can contribute to the success of One Sided Coin.
Showcase Your Problem-Solving Skills: During the application process, highlight instances where you've proactively identified areas for improvement or resolved client challenges. This will demonstrate your solution-oriented attitude, which is crucial for this role.
Prepare for Potential Questions: Think about common interview questions related to client success and relationship management. Be ready to discuss your experience, how you handle difficult situations, and your approach to maintaining client satisfaction.
How to prepare for a job interview at One Sided Coin
✨Showcase Your Communication Skills
As a Client Success Associate, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive mindset and the ability to identify and resolve challenges quickly. Think of specific instances where you have turned a difficult situation into a positive outcome for a client. This will show your potential employer that you can handle the pressures of the job.
✨Familiarise Yourself with CRM Tools
While familiarity with CRM tools is a plus, showing that you are willing to learn and adapt is equally important. If you have experience with any relevant software, be sure to mention it. If not, do some research on common tools used in client success roles to discuss during the interview.
✨Demonstrate Your Team Player Attitude
Collaboration is essential in this role. Prepare to discuss how you have worked effectively within a team in the past. Highlight your solution-oriented approach and how you contribute to a positive team environment, as this aligns with the company’s values.
