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For Companies At a Glance
- Tasks: Support clients from onboarding to retention, ensuring their goals are met.
- Company: Join One Sided Coin, a dynamic company focused on exceptional client experiences.
- Benefits: Enjoy hybrid work flexibility, regular socials, and ongoing training opportunities.
- Why this job: Be part of a supportive team with clear career progression and impactful client interactions.
- Qualifications: 1+ year in a client-facing role; strong communication and organisational skills required.
- Other info: Familiarity with CRM tools is a plus; proactive mindset essential.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.
What You’ll Do:
- Guide new clients through onboarding and setup processes
- Maintain regular communication to ensure high satisfaction and alignment
- Monitor progress and proactively identify areas for improvement
- Collaborate with internal teams to ensure timely and accurate project delivery
- Track client health metrics, renewals, and satisfaction scores
- Help build client reports and participate in review meetings
- Assist in identifying upsell or expansion opportunities
What You’ll Bring:
- 1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Familiarity with CRM tools and reporting platforms is a plus
- A proactive mindset and genuine desire to help clients succeed
- A team player with a solution-oriented attitude
Why Join One Sided Coin?
- A collaborative and supportive team environment
- Clear career progression pathways
- Hybrid flexibility with an Edinburgh HQ base
- Regular team socials and client event opportunities
- Ongoing training and professional development
Client Success Associate employer: One Sided Coin
Contact Detail:
One Sided Coin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Familiarise yourself with common client success metrics and reporting tools. Understanding how to track client health and satisfaction will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in a client-facing context. Practising how to articulate solutions clearly and empathetically can make a huge difference in how you connect with potential clients and demonstrate your value.
✨Tip Number 3
Network with professionals in the client success field. Engaging with others who have experience in similar roles can provide insights into best practices and challenges, which will prepare you for discussions during the interview process.
✨Tip Number 4
Research our company culture and values. Understanding what makes us tick at StudySmarter will help you tailor your approach and demonstrate that you’re not just looking for any job, but that you genuinely want to be part of our team.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your communication skills, organisational abilities, and any familiarity with CRM tools, as these are key for the Client Success Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help clients succeed. Share specific examples of how you've resolved client challenges in the past and how you can contribute to maintaining high satisfaction levels.
Showcase Your Proactive Mindset: During the application process, demonstrate your proactive approach by discussing how you've identified areas for improvement in previous roles. This will align well with the responsibilities of monitoring client health metrics and ensuring project delivery.
Highlight Team Collaboration: Mention any experiences where you've collaborated with internal teams to achieve client goals. This will show that you're a team player and understand the importance of working together to deliver exceptional client experiences.
How to prepare for a job interview at One Sided Coin
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous experience in client-facing roles. Discuss specific examples where you successfully managed client relationships, resolved issues, or contributed to client satisfaction.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, prepare to showcase your interpersonal skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you maintain regular communication with clients.
✨Be Proactive in Problem-Solving
Prepare to discuss how you proactively identify and resolve client challenges. Think of instances where you took the initiative to improve a client's experience or address potential issues before they escalated.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM tools or reporting platforms, be sure to mention it. If not, do some research on common tools used in client success roles, as this knowledge can impress your interviewers.
