At a Glance
- Tasks: Provide exceptional dining services and support patients' nutrition needs in a hospital setting.
- Company: Join the Medirest Family, part of Compass Group UK&I, dedicated to healthcare excellence.
- Benefits: Flexible hours, training opportunities, and a chance to make a real difference in patient care.
- Other info: Dynamic role with opportunities to grow in the healthcare sector.
- Why this job: Be a vital part of a team that enhances patient experiences every day.
- Qualifications: Passion for customer service and willingness to learn; no prior experience needed.
The predicted salary is between 20000 - 25000 £ per year.
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services. As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Responsibilities include:
- Providing menus and taking orders from patients
- Supporting with all dietary and allergen queries
- Preparing and delivering all refreshments and meals for breakfast, lunch and dinner service
- Clearing down ward areas and washing up dirty dishes ensuring that the kitchen is fully prepared for the next service
- Liaising with ward staff to ensure patients' needs are met in a timely manner
- Offering great customer service by always putting the patient first
We are looking for individuals who are:
- Aware of food & hygiene standards
- Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business
- Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress
It doesn't matter if you've never worked as a Ward Host / Hostess before. What does matter to us the most is taking pride in what you do and a willingness to learn and go the extra mile for our patients. This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Ward Host - St Helens employer: One Retail
Medirest is an exceptional employer, offering a supportive and dynamic work environment where every team member plays a vital role in enhancing patient care. With a strong focus on employee development and a commitment to outstanding service, you will find ample opportunities for growth within the healthcare sector. Located in St Helens, our team enjoys a collaborative culture that values compassion and teamwork, making each day rewarding as you contribute to the well-being of patients.
StudySmarter Expert Advice🤫
We think this is how you could land Ward Host - St Helens
✨Tip Number 1
Get to know the company! Research Medirest and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Ward Host, you'll be interacting with patients and staff regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from your past experiences where you've gone the extra mile for someone. This will demonstrate your passion for patient care and your ability to make a difference in their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Medirest Family. Don’t miss out on this opportunity!
We think you need these skills to ace Ward Host - St Helens
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you’re passionate about patient care. Share any experiences that highlight your commitment to making a difference in people's lives, even if they’re not directly related to catering.
Highlight Your Customer Service Skills:We want to see how you put the patient first! In your application, mention any previous roles where you provided excellent customer service. This will show us that you understand the importance of a warm and welcoming environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our dedicated Patient Dining team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Medirest.
How to prepare for a job interview at One Retail
✨Know Your Role
Make sure you understand the responsibilities of a Ward Host. Familiarise yourself with patient dining services, menu options, and dietary requirements. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you put the needs of others first, especially in challenging situations. This is crucial for a role that focuses on patient care.
✨Demonstrate Teamwork
Be ready to discuss how you work well in a team. Share instances where you collaborated with others to achieve a common goal, especially in high-pressure environments. This will show that you can adapt and support your colleagues effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they ensure high standards of food hygiene. This shows your enthusiasm and commitment to the role.
