At a Glance
- Tasks: Lead daily operations and create exceptional coffee experiences for customers and staff.
- Company: Join a major brand at Glasgow Airport with a vibrant team culture.
- Benefits: Competitive salary, pension scheme, healthcare benefits, and exclusive travel discounts.
- Other info: Great career growth opportunities and wellness classes available.
- Why this job: Step up as a leader and make a real impact in a dynamic environment.
- Qualifications: Passion for service, strong communication skills, and a proactive mindset.
The predicted salary is between 32000 - 40000 £ per year.
We are looking for a highly motivated, reliable, and dedicated manager to join our team, with the exciting opportunity to step up and lead in the absence of our General Manager. Oversee daily operations, ensure the smooth running of activities in a major brand, lead the team with enthusiasm, and create a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.
Responsibilities
- Oversee daily operations and ensure seamless execution of business goals.
- Ensure waste is kept to a minimum during beverage production.
- Delegate where necessary and ensure the team is proactive at all times.
- Assist in the completion of weekly bookkeeping and any other duties deemed necessary in the absence of the General Manager.
- Act as the main point of contact and decision‑maker in the absence of the General Manager.
- Be proactive at all times and use initiative, diplomacy and discretion to solve any problems that may arise.
Qualifications
- Passion for delivering outstanding service, greeting customers with a smile, and serving them with pride.
- Take initiative and make decisions that are right for our customers.
- Excellent team player with great communication skills.
- Desire to succeed in the role.
- Ability to work under pressure.
- Exceptional timekeeping and reliability.
- Safety‑first mindset.
Benefits
- Contributory pension scheme.
- Career Pathways and MyLearning programmes to grow your career.
- Quick access for you and your immediate family to a Digital GP and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Discounts on grocery shopping at Tesco, Sainsbury's, Morrisons and many more.
- Up to 44% off cinema tickets.
- Cash rewards when you spend and use them on a wide range of brands.
- Free wellness, mindfulness and exercise classes.
- Ability to share all discounts and offers with friends and families.
Seniority level: Mid‑senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Retail
Location: Glasgow Airport, Glasgow, Scotland, United Kingdom
Costa General Manager in Port Glasgow employer: One Retail
As a Costa General Manager at Glasgow Airport, you will be part of a dynamic team that values exceptional service and employee growth. With a strong focus on career development through our MyLearning programmes, alongside attractive benefits like exclusive travel discounts and wellness classes, we foster a supportive work culture that prioritises both staff and customer satisfaction. Join us in creating memorable coffee experiences in a vibrant airport setting, where your leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Costa General Manager in Port Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and retail industry. You never know who might have a lead on a Costa General Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles and practice your responses. Show us your passion for delivering outstanding service and how you can lead a team effectively.
✨Tip Number 3
Don’t forget to showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in managing teams and improving operations. We want to see how you can bring that experience to Costa!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Costa team directly. Let’s get you that dream job!
We think you need these skills to ace Costa General Manager in Port Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for delivering outstanding service shine through. We want to see that you genuinely care about creating exceptional coffee experiences for customers and that you're excited about the role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description, like 'team player' and 'proactive', to show us that you’re a perfect fit for the Costa Manager position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the best candidate for the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re tech-savvy and know how to navigate the digital world.
How to prepare for a job interview at One Retail
✨Know Your Coffee
As a Costa General Manager, you'll be all about exceptional coffee experiences. Brush up on your coffee knowledge and be ready to discuss different blends, brewing methods, and what makes Costa stand out. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Leadership Skills
You'll need to lead a team effectively, so prepare examples of how you've motivated and managed teams in the past. Think about times when you delegated tasks or resolved conflicts. Highlighting these experiences will demonstrate your capability to step up in the absence of the General Manager.
✨Emphasise Customer Service
Delivering outstanding service is key in this role. Be ready to share specific instances where you went above and beyond for customers. This not only shows your commitment to service but also aligns with the company's values of creating a welcoming environment.
✨Prepare for Problem-Solving Scenarios
In the interview, you might face hypothetical situations that test your decision-making skills. Think through potential challenges that could arise in a busy café setting and how you would handle them. This will showcase your proactive mindset and ability to think on your feet.
