At a Glance
- Tasks: Lead operations across diverse retail and foodservice outlets, driving growth and excellence.
- Company: Join Compass Group, a leader in enhancing customer experiences through innovation and service.
- Benefits: Enjoy a competitive salary, career development opportunities, and a people-first culture.
- Other info: Covering the South/South West of England, this role offers a dynamic and rewarding environment.
- Why this job: Make a real impact while inspiring teams and shaping exceptional customer journeys.
- Qualifications: Proven leadership skills, strong business acumen, and a passion for service excellence required.
The predicted salary is between 48000 - 72000 £ per year.
Direct message the job poster from One Retail
Resourcing Partner - One Retail @ Compass Group UK & Ireland
Operations Manager – One Retail – Compass Group
Up to £60,000 per annum depending on experience | Covering South / South West of England
Exciting opportunity to lead operations across a diverse portfolio of retail and foodservice outlets, where your industry expertise will make a real impact.
Role Purpose
At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, innovation, and trusted partnerships. As Operations Manager, you will be accountable for the success of your region, driving growth across multiple contracts and brands. Through inspirational leadership, you will empower your teams to deliver operational excellence and create a high-performing culture that places people, customers, and profitability at the core of everything we do.
Key Responsibilities
- Shape and influence the people strategy to drive performance and embed a people-first culture across your region.
- Inspire and lead Managers through coaching, development, and empowerment.
- Build and deliver a robust talent pipeline, ensuring succession plans are in place and future leaders are developed.
- Champion an exceptional customer journey, role-modelling service excellence and embedding this across all sites.
- Ensure safe and legal compliance, supporting your teams to engage effectively with central functions and maintain high standards.
- Drive commercial performance by identifying opportunities for growth, adapting to customer needs, and maximising sales.
- Monitor performance against agreed targets and service levels, positioning One Retail as a trusted and valuable partner.
- Manage costs efficiently and shape annual budgets to deliver profit and productivity targets.
- Analyse data effectively, translating insights into clear actions and mentoring your teams to do the same.
- Foster a sales-driven culture, with strong operational standards, product knowledge, and a focus on continuous improvement.
- Influence and collaborate effectively with stakeholders to drive decisions that balance customer experience and business profitability.
- Inspirational leader and role model
- Effective coach and mentor
- Strong business planning and commercial acumen
- Problem solving and decision-making ability
- Customer-centric mindset with passion for service excellence
- Skilled in stakeholder and partnership management
- High integrity and trust, able to hold challenging conversations at all levels
- Future-focused, with the ability to balance short, medium, and long-term priorities
- Embodies Compass values and behaviours at all times
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Business Development
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Industries
Food and Beverage Retail and Retail
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Operations Manager in England employer: One Retail
Joining Compass Group UK&I as a Catering Assistant means becoming part of a dynamic team dedicated to delivering exceptional food experiences. With flexible shifts and a strong emphasis on employee growth, you will thrive in a supportive work culture that values your contributions and encourages professional development within one of the UK's leading venue networks.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in England
✨Tip Number 1
Familiarise yourself with the latest trends in retail and foodservice operations. Understanding current market dynamics will help you speak confidently about how you can drive growth and enhance customer experiences during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in operations management. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and driven performance in previous roles. Highlighting your leadership style and results will demonstrate your fit for the inspirational leadership aspect of the role.
✨Tip Number 4
Research Compass Group's values and mission thoroughly. Being able to articulate how your personal values align with theirs will show your commitment to their culture and enhance your chances of making a strong impression.
We think you need these skills to ace Operations Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operations management, particularly in retail and foodservice. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for service excellence and your customer-centric mindset. Mention how your previous experiences align with the key responsibilities of the Operations Manager role.
Highlight Leadership Experience:In your application, emphasise your experience in coaching and developing teams. Provide examples of how you have inspired others and built a high-performing culture in your previous roles.
Showcase Problem-Solving Skills:Include specific instances where you successfully identified opportunities for growth or improved operational efficiency. This will demonstrate your strong business planning and decision-making abilities.
How to prepare for a job interview at One Retail
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to inspire and lead teams. Prepare examples of how you've successfully coached and developed others in previous roles, highlighting your leadership style and the positive outcomes that resulted.
✨Understand the Business Landscape
Familiarise yourself with the retail and foodservice industry, particularly in the South/South West of England. Be ready to discuss current trends, challenges, and opportunities in the sector, and how you can leverage this knowledge to drive growth for the company.
✨Emphasise Customer-Centric Strategies
Since the role focuses on enhancing customer experiences, prepare to discuss how you've championed service excellence in past positions. Share specific strategies you've implemented to improve customer journeys and how these have positively impacted business performance.
✨Prepare for Data-Driven Discussions
The role requires analysing data to inform decisions. Be ready to talk about your experience with data analysis, including how you've translated insights into actionable strategies. Consider bringing examples of metrics you've monitored and how they influenced operational improvements.
