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For Companies At a Glance
- Tasks: Serve delicious food and drinks while ensuring a top-notch customer experience.
- Company: Join M&S, a major High Street brand that values individuality and career growth.
- Benefits: Flexible part-time hours with opportunities for career progression.
- Why this job: Be part of a vibrant team and make customers smile every day.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Diverse workplace where your unique talents are celebrated.
Overview
Join to apply for the M&S Customer Service Assistant role at One Retail. We’re currently recruiting a dedicated M&S Customer Services Assistant to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 15 hours per week.
As a M&S Customer Services Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond the plate.
Could you bring your spark to M&S? Here’s what you need to know before applying:
Key Responsibilities
- Preparing perfectly blended drinks and serving high-quality food that delights our customers
- Maintaining an effective bar service with an emphasis on high-quality, efficient service
- Keeping the bar area clean
- Having a perfect knowledge of all beverages served in the bar, how to prepare them and how they should be presented
- Receiving and processing payments (cash and credit cards)
- Being an enthusiastic team player and excellent communicator
- Representing Defence and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Ideal Candidate
- Be a brilliant communicator and easily build relationships
- Have a warm personality and smartly presented
- Be committed to delivering high levels of customer service
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Company and Equal Opportunities
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
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M&S Customer Service Assistant employer: One Retail
Contact Detail:
One Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&S Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be a brilliant communicator. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! Make sure you present yourself smartly for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the M&S brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and puts you one step closer to joining the M&S team.
We think you need these skills to ace M&S Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! M&S values individuality, so don’t be afraid to show us who you are and what makes you unique.
Highlight Relevant Experience: Make sure to mention any previous customer service experience or skills that relate to the role. We want to see how your background aligns with the responsibilities of a Customer Service Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at One Retail
✨Know Your Beverages
Make sure you brush up on your knowledge of the drinks and food items M&S serves. Being able to discuss how to prepare and present these items will show that you're serious about the role and ready to impress customers.
✨Show Off Your Communication Skills
As a Customer Service Assistant, you'll need to communicate effectively with both customers and team members. Practice answering common interview questions in a friendly and engaging manner to demonstrate your ability to build relationships.
✨Emphasise Your Team Spirit
M&S values teamwork, so be prepared to share examples of how you've worked well in a team before. Highlighting your ability to collaborate and support your colleagues will make you stand out as a candidate.
✨Demonstrate Your Commitment to Customer Service
Think of specific instances where you've gone above and beyond for a customer. Sharing these stories will showcase your dedication to delivering high levels of service, which is crucial for this role.