At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high operational standards.
- Company: Join Costa, a major High Street brand that values individuality and career growth.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Other info: Be part of a diverse team that celebrates unique talents and backgrounds.
- Why this job: Make a real impact in a dynamic café environment while developing your leadership skills.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 20250 - 24750 £ per year.
We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 35 hours per week.
As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work.
In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
- Here's an idea of what your shift patterns will be: Variable shifts
- Could you bring your spark to Costa? Here's what you need to know before applying:
- Your Key Responsibilities Will Include
- Health, Safety & Food Safety
- Ensure Health & Safety standards are maintained throughout every shift.
- Lead by example and ensure all colleagues work safely and follow company procedures.
- Ensure Food Safety standards are maintained at all times, including temperature checks, cleaning schedules and allergen controls.
- Take immediate corrective action where standards are not met and escal…?
- Report equipment faults that could affect food safety or colleague/customer safety.
- Operational Standards
- Complete or oversee all required brand logs, records and daily routines.
- Ensure the unit is maintained to brand standards and is audit ready at all times.
- Complete opening and closing procedures, ensuring the unit is left secure and compliant.
- Place orders as required and check deliveries are received, stored and recorded correctly.
- Monitor stock rotation, date coding and product quality, removing any out-of-date stock and recording waste correctly.
- Leadership & Team Development
- Lead the shift and allocate duties effectively.
- Support the induction and training of new colleagues.
- Coach and develop Baristas/CSAs to achieve brand, food safety and customer service standards.
• Address minor performance issues through coaching and escal…?
- Communicate effectively during shift handovers.
- Customer Experience
- Ensure every customer receives excellent service.
- Encourage proactive customer engagement.
- Drive sales through effective upselling.
- Review and support customer experience measures including NPS and Mystery Shopper results.
- Profit Protection & Security
- Ensure all Profit Protection procedures are followed.
- Complete safe counts, till checks and cash handling procedures.
- Ensure lockers and personal belongings comply with company policy.
- Follow colleague search procedures where applicable.
- Maintain key security and report suspicious activity immediately.
- General Responsibilities
- Maintain knowledge of current brand standards and updates.
- Escalate customer complaints, accidents, incidents and near misses promptly.
- Maintain a professional appearance and behaviour at all times.
- This list is not exhaustive and may be adapted to meet the needs of individual units.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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Costa - Supervisor - Costa in Maidstone employer: One Retail
One Retail is an exceptional employer that values individuality and fosters a supportive work culture in Hayle, UK. With a commitment to employee growth, we offer training opportunities and a collaborative environment where your contributions are recognised and celebrated. Join us to be part of a team that not only delivers outstanding food experiences but also prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Costa - Supervisor - Costa in Maidstone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Retail. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Retail
Don't be shy about reaching out to One Retail directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Costa - Supervisor - Costa in Maidstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Retail and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Retail
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
