General Manager - London

London Full-Time No home office possible

Overview

Medirest is at the heart of UK healthcare, delivering exceptional services that support patients, staff, and communities. We\’re looking for a dynamic, commercially driven General Manager to lead our Central London operation, overseeing a high-performing Soft FM contract in a fast-paced hospital environment. This is your chance to make a real impact—leading a talented on-site team, delivering world-class services, and driving operational and commercial success every single day.

Responsibilities

Operational Leadership: Drive outstanding performance across all Soft FM services, ensuring safety, hygiene, and patient satisfaction are always top priorities.
Commercial & Financial Management: Lead budgets and forecasts, optimise costs, and uncover opportunities for revenue growth and efficiency.
Contract Excellence: Ensure all services meet contractual SLAs and KPIs, working closely with NHS partners and stakeholders.
People Leadership: Inspire, develop, and lead a team of 60+ colleagues, including senior managers, fostering a culture of excellence and accountability.
Stakeholder Engagement: Build strong, trusted relationships with hospital leadership, clients, and suppliers.
Continuous Improvement: Champion innovation, sustainability, and service enhancements that set new benchmarks in healthcare FM.

Qualifications

Extensive Soft FM management experience
Strong P&L and financial management expertise
Proven track record managing large teams and multiple service lines
Exceptional communication, negotiation, and stakeholder management skills
A proactive, solution-focused attitude with the drive to succeed

About Us

Medirest, part of Compass Group UK&I, is proud to partner with the NHS to deliver exceptional support services across the UK. Diversity, inclusion, and opportunity are at the heart of who we are, and we believe every colleague deserves the tools and support to thrive.

Benefits