General Manager - London Lead with Purpose. Deliver with Excellence. We're a business that puts people and performance at the heart of everything we do. As we continue to grow across the UK healthcare sector, we're looking for a commercially driven and experienced General Manager to take the lead at Queen Square, London , overseeing a Healthcare Soft FM contract. This is your opportunity to play a key leadership role in one of London's most prestigious healthcare environments, managing a talented on-site team and delivering first-class services that make a real difference every day. What You'll Be Doing As General Manager, you'll oversee the full Soft Facilities Management (FM) service - including cleaning, catering, portering, security, and retail operations. You'll be responsible for ensuring seamless service delivery, operational excellence, and financial performance across a busy, high-profile clinical environment. Key Responsibilities Operational Leadership: Drive performance across all soft FM services, maintaining the highest standards of safety, hygiene, and customer satisfaction Commercial Management: Manage budgets and forecasts, optimise costs, and identify opportunities to improve efficiency and grow revenue Contract Compliance: Ensure all services meet contractual SLAs and KPIs, working collaboratively with NHS partners and key stakeholders People Leadership: Lead and develop a diverse team, including direct reports and frontline colleagues Stakeholder Engagement: Build strong, positive relationships with hospital leadership, clients, and suppliers Continuous Improvement: Champion innovation, sustainability, and a culture of accountability and excellence About You You're a confident, commercially minded leader who thrives in fast-paced environments and knows how to deliver results. You'll bring: Proven Soft FM management experience (ideally within healthcare or a similar sector) Strong financial acumen with P
