At a Glance
- Tasks: Lead global fulfilment operations and manage logistics partners for top-notch service.
- Company: Join One Retail Group, a fast-growing international online retailer with exciting brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced culture where you can learn quickly and leave your mark.
- Why this job: Make a real impact in a collaborative team while driving operational excellence.
- Qualifications: 5+ years in fulfilment or supply chain, strong leadership and problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Fulfilment Operations Manager to lead the day-to-day execution of our global fulfilment operation.
Reporting to the Head of Fulfilment Operations, you will be responsible for leading the Fulfilment Operations team, managing our network of third-party logistics partners, and ensuring inventory, fulfilment and operational processes deliver excellent service to both our customers and retail partners.
Working closely with Supply Chain, Freight, Customer Experience, Commercial and Compliance teams, you will drive operational performance, improve processes and support the continued growth of our global fulfilment network.
Key Responsibilities
- Fulfilment Operations & 3PL Management
- Manage the day-to-day performance of our global fulfilment operation, third-party logistics providers and delivery partners.
- Oversee inbound receipts, outbound dispatch, marketplace replenishment, stock transfers, returns and order fulfilment activities.
- Monitor warehouse capacity, operational KPIs, service levels and order backlogs, ensuring issues are resolved promptly and corrective actions implemented.
- Maintain effective inventory control across all fulfilment locations, including stock accuracy, reconciliations, inventory health and operational compliance.
- Build strong relationships with warehouse partners, driving accountability, continuous improvement and operational performance.
- Stakeholder Management & Continuous Improvement
- Build strong relationships across Supply Chain, Freight, Trade, Marketplace, Customer Experience, Merchandising, Finance and Compliance.
- Ensure fulfilment operations remain aligned with wider business priorities, growth plans and customer expectations.
- Provide regular reporting on operational performance, risks and improvement initiatives.
- Support cross-functional projects that improve operational efficiency, scalability and customer experience.
- Drive initiatives that improve inventory recovery, reduce operational waste and maximise efficiency across the fulfilment network.
- Team Leadership
- Lead, coach and develop Fulfilment Operations Executives, Assistants and future Team Leads across multiple international locations.
- Set clear objectives, priorities and KPIs, ensuring the team delivers against operational targets.
- Allocate workload, manage resources and act as the primary escalation point for operational issues.
- Conduct regular one-to-one meetings, performance reviews and development plans, supporting recruitment, onboarding and training.
- Foster a high-performing culture built on accountability, collaboration and continuous improvement.
- Operational Excellence & Business Implementation
- Drive continuous improvement through process optimisation, standardisation, automation and operational controls.
- Develop, maintain and enforce Standard Operating Procedures (SOPs) across internal teams and external fulfilment partners.
- Lead root cause investigations and implement corrective and preventative actions to improve operational performance.
- Support the onboarding of new retailers, marketplaces, warehouse partners and fulfilment programmes, ensuring successful implementation with minimal disruption.
- Identify opportunities to improve productivity, service levels, inventory visibility and operational efficiency.
- Ideal Candidate
- 5+ years of experience in fulfilment, warehouse operations, ecommerce operations or supply chain.
- Proven experience managing operational teams within a fast-paced ecommerce, retail or consumer products business.
- Strong experience managing third-party warehouse and fulfilment partners across multiple regions.
- Excellent understanding of warehouse operations, inventory management and fulfilment processes.
- Demonstrated success improving operational processes, implementing SOPs and driving continuous improvement.
- Commercially minded with the ability to balance customer experience, operational efficiency and cost.
- Strong analytical and problem-solving skills with the ability to identify root causes and implement practical solutions.
- Comfortable working with operational data, KPIs and performance reporting to drive decision making.
- Excellent organisational and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Confident leading change, building accountability and developing high-performing teams.
- Willing and able to travel internationally to visit warehouse partners and operational teams.
- Takes ownership, spots opportunities for improvement, spends mindfully and consistently goes above and beyond to deliver results.
Who is One Retail Group?
One Retail Group is an international online retailer, brand owner, and marketplace specialist.
Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories.
Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe.
We work at pace, we learn fast, where necessary we fail fast.
This role will provide you with the chance to leave your mark and make a difference to a very exciting company.
We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
One Retail Group is an international online retailer, brand owner, and marketplace specialist.
Our story is humble, growing from a single product launched in 2013, we now owner multiple brands in the home appliance, lifestyle and personal care categories.
Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe.
We work at pace, we learn fast, where necessary we fail fast.
This role will provide you with the chance to leave your mark and make a difference to a very exciting company.
We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
- Take a Look At Our Biggest Brands
- Pro Breeze
- Active Era
- Cosi Home
- #J-18808-Ljbffr
Fulfilment Operations Manager employer: One Retail
One Retail is an exceptional employer that values individuality and fosters a supportive work culture in Hayle, UK. With a commitment to employee growth, we offer training opportunities and a collaborative environment where your contributions are recognised and celebrated. Join us to be part of a team that not only delivers outstanding food experiences but also prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Operations Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like One Retail and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at One Retail!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like One Retail keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfilment Operations Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to One Retail:This is your chance to really connect with the team at One Retail. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at One Retail
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with One Retail.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show One Retail that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at One Retail. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
