At a Glance
- Tasks: Lead operations in a healthcare setting, ensuring exceptional service delivery and team engagement.
- Company: Join Medirest, part of Compass Group UK&I, dedicated to healthcare excellence.
- Benefits: Enjoy a comprehensive benefits package, including discounts, wellness classes, and career development.
- Other info: Be part of a diverse team that values your unique talents and promotes career growth.
- Why this job: Make a real impact in healthcare while shaping strategy and driving operational excellence.
- Qualifications: Proven experience in senior management and operational leadership within Facilities Management.
The predicted salary is between 55000 - 65000 £ per year.
Are you a strategic and driven operations leader ready to make a significant impact in a healthcare environment? We're looking for an experienced and motivated Head of Operations to take ownership of the soft services delivery in partnership with the NHA. In this key leadership role, you'll provide strategic direction, lead high-performing teams, and ensure the consistent delivery of exceptional standards across all operational areas.
About the Role
As Head of Operations, you will be responsible for the successful delivery and continual improvement of all soft services across the hospital site. You'll ensure operational excellence, financial performance, and compliance, all while fostering a culture of high engagement, team spirit, and legendary customer service.
Key Responsibilities
- Lead the day-to-day delivery of services to consistently meet and exceed expectations.
- Drive performance against financial targets, cost control, and profitability measures.
- Develop and implement strategic plans to improve operations and service quality.
- Monitor, develop, and support multiple outlets to ensure high standards of food, presentation, hygiene, and customer experience.
- Ensure mandatory training is completed and up to date for all team members.
- Drive health and safety and food safety compliance across all services.
- Maintain full HR compliance and promote a high-performance culture.
- Act as a senior leader, stepping in for the Contract Director when required.
- Manage staffing schedules to ensure operational efficiency and cost-effectiveness.
- Develop frontline talent and build strong team engagement through training, recognition, and effective communication.
- Lead continuous improvement efforts, introducing new products and ideas aligned with industry trends and trust needs.
- Collaborate closely with internal and external stakeholders to maintain service excellence.
- Ensure security of Trust and Medirest property and support profit protection initiatives.
What We're Looking For
- Proven senior management experience in Facilities Management and operational leadership.
- A strong track record of leading, motivating, and developing large teams.
- Experience implementing change programmes and delivering operational efficiencies.
- Commercially astute with experience in competitive and price-sensitive environments.
- Strong communicator with excellent presentation and interpersonal skills.
- In-depth knowledge of current Health & Safety and food safety legislation.
- Skilled in risk management, analysis, and mitigation.
- Experience in managing third-party and client relationships at a senior level.
Why Join Us?
This is your chance to make a real impact in a healthcare setting that makes a difference in people's lives every day. You'll have the autonomy to lead operations, shape strategy, and drive excellence, supported by a committed and values-driven team.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Locations
Head Of Operations - Dartford employer: One Retail
At Medirest, part of Compass Group UK&I, we pride ourselves on being an exceptional employer in the healthcare sector, particularly in Dartford. Our commitment to employee growth is evident through our Career Pathways and MyLearning programmes, while our inclusive work culture fosters a sense of belonging and teamwork. With a comprehensive benefits package that includes health perks, travel discounts, and wellness initiatives, we ensure that our team members are well-supported and rewarded for their contributions to making a difference in people's lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Operations - Dartford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like One Retail.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at One Retail.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like One Retail, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head Of Operations - Dartford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at One Retail.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at One Retail.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to One Retail. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at One Retail. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at One Retail
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research One Retail’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
