At a Glance
- Tasks: Lead daily operations and create exceptional coffee experiences for customers and staff.
- Company: Join a major brand at Glasgow Airport with a vibrant team culture.
- Benefits: Competitive salary, career growth, healthcare perks, and exclusive travel discounts.
- Other info: Enjoy wellness classes and share discounts with friends and family.
- Why this job: Step up as a leader and make a real impact in a dynamic environment.
- Qualifications: Passion for service, strong communication skills, and a proactive mindset.
The predicted salary is between 40000 - 40000 £ per year.
We are looking for a highly motivated, reliable, and dedicated manager to join our team, with the exciting opportunity to step up and lead in the absence of our General Manager. Oversee daily operations, ensure the smooth running of activities in a major brand, lead the team with enthusiasm, and create a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.
Responsibilities
- Oversee daily operations and ensure seamless execution of business goals.
- Ensure waste is kept to a minimum during beverage production.
- Delegate where necessary and ensure the team is proactive at all times.
- Assist in the completion of weekly bookkeeping and any other duties deemed necessary in the absence of the General Manager.
- Act as the main point of contact and decision‑maker in the absence of the General Manager.
- Be proactive at all times and use initiative, diplomacy and discretion to solve any problems that may arise.
Qualifications
- Passion for delivering outstanding service, greeting customers with a smile, and serving them with pride.
- Take initiative and make decisions that are right for our customers.
- Excellent team player with great communication skills.
- Desire to succeed in the role.
- Ability to work under pressure.
- Exceptional timekeeping and reliability.
- Safety‑first mindset.
Benefits
- Contributory pension scheme.
- Career Pathways and MyLearning programmes to grow your career.
- Quick access for you and your immediate family to a Digital GP and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Discounts on grocery shopping at Tesco, Sainsbury's, Morrisons and many more.
- Up to 44% off cinema tickets.
- Cash rewards when you spend and use them on a wide range of brands.
- Free wellness, mindfulness and exercise classes.
- Ability to share all discounts and offers with friends and families.
Seniority level: Mid‑senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Retail
Location: Glasgow Airport, Glasgow, Scotland, United Kingdom
Costa General Manager employer: One Retail
Joining Compass Group UK&I as a Catering Assistant means becoming part of a dynamic team dedicated to delivering exceptional food experiences. With flexible shifts and a strong emphasis on employee growth, you will thrive in a supportive work culture that values your contributions and encourages professional development within one of the UK's leading venue networks.
StudySmarter Expert Advice🤫
We think this is how you could land Costa General Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Costa, especially those in management roles. They can give you insider tips on what the company values and what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by practising common management scenarios. Think about how you’d handle team conflicts or improve customer service. We want to see your leadership skills shine!
✨Tip Number 3
Show your passion for coffee and customer service during your conversations. Share personal stories that highlight your dedication to creating exceptional experiences—this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Costa General Manager
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for delivering outstanding service shine through in your application. We want to see that you genuinely care about creating exceptional coffee experiences for customers and leading a motivated team.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of the Costa General Manager role. We love seeing how your past roles have prepared you to oversee daily operations and lead a team effectively.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've taken initiative and solved problems in previous roles, as we value proactive decision-makers.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at One Retail
✨Know Your Coffee
As a Costa General Manager, you'll need to show your passion for coffee. Brush up on different coffee types, brewing methods, and the importance of quality. This knowledge will not only impress your interviewers but also demonstrate your commitment to delivering exceptional coffee experiences.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you delegated tasks effectively or resolved conflicts. Highlighting your leadership style and ability to motivate others will be key, especially since you'll be stepping up in the absence of the General Manager.
✨Emphasise Customer Service
Customer service is at the heart of this role. Be ready to discuss how you create a welcoming environment and ensure customer satisfaction. Share specific instances where you went above and beyond for customers, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
In a fast-paced environment like Glasgow Airport, challenges can arise unexpectedly. Prepare to discuss how you've used initiative and discretion to solve problems in previous roles. Showing that you can think on your feet and maintain a safety-first mindset will set you apart from other candidates.
