At a Glance
- Tasks: Lead a dynamic team in delivering exceptional healthcare services in a fast-paced hospital environment.
- Company: Join Medirest, a key player in UK healthcare, partnering with the NHS.
- Benefits: Enjoy a competitive salary, pension scheme, health benefits, and exclusive discounts.
- Other info: Embrace a culture of inclusion and continuous professional development.
- Why this job: Make a real impact in healthcare while driving operational success and innovation.
- Qualifications: Extensive Soft FM management experience and strong leadership skills required.
The predicted salary is between 43200 - 72000 £ per year.
Medirest is at the heart of UK healthcare, delivering exceptional services that support patients, staff, and communities. We are looking for a dynamic, commercially driven General Manager to lead our Central London operation, overseeing a high-performing Soft FM contract in a fast-paced hospital environment. This is your chance to make a real impact—leading a talented on-site team, delivering world-class services, and driving operational and commercial success every single day.
Responsibilities
- Operational Leadership: Drive outstanding performance across all Soft FM services, ensuring safety, hygiene, and patient satisfaction are always top priorities.
- Commercial & Financial Management: Lead budgets and forecasts, optimise costs, and uncover opportunities for revenue growth and efficiency.
- Contract Excellence: Ensure all services meet contractual SLAs and KPIs, working closely with NHS partners and stakeholders.
- People Leadership: Inspire, develop, and lead a team of 60+ colleagues, including senior managers, fostering a culture of excellence and accountability.
- Stakeholder Engagement: Build strong, trusted relationships with hospital leadership, clients, and suppliers.
- Continuous Improvement: Champion innovation, sustainability, and service enhancements that set new benchmarks in healthcare FM.
Qualifications
- Extensive Soft FM management experience
- Strong P&L and financial management expertise
- Proven track record managing large teams and multiple service lines
- Exceptional communication, negotiation, and stakeholder management skills
- A proactive, solution-focused attitude with the drive to succeed
About Us
Medirest, part of Compass Group UK&I, is proud to partner with the NHS to deliver exceptional support services across the UK. Diversity, inclusion, and opportunity are at the heart of who we are, and we believe every colleague deserves the tools and support to thrive.
Benefits
- Competitive salary
- Comprehensive pension scheme
- Access to digital GP and health benefits
- Career development, learning programmes, and progression pathways
- Exclusive discounts with TUI, Expedia, Tesco, Sainsbury's, and more
- Up to 44% off cinema tickets
- Wellness and mindfulness sessions
- A culture of inclusion, respect, and belonging
General Manager - London in City of Westminster employer: One Retail
Medirest is an exceptional employer, offering a dynamic work environment in the heart of Central London where you can lead a talented team and make a significant impact on healthcare services. With a strong focus on employee development, comprehensive benefits, and a culture that prioritises diversity and inclusion, Medirest provides the perfect platform for career growth and personal fulfilment in a fast-paced hospital setting.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Retail. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Retail
Don't be shy about reaching out to One Retail directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Retail and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Retail
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
