Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients with respiratory equipment and provide exceptional customer service.
- Company: Leading Irish provider of respiratory support products and services.
- Benefits: £32,000 salary, company vehicle, travel expenses, and annual bonuses.
- Other info: Dynamic role with training provided and opportunities for career growth.
- Why this job: Make a real difference in patients' lives while working with innovative technology.
- Qualifications: Customer service experience and a full driving licence required.
The predicted salary is between 32000 - 32000 £ per year.
We are currently recruiting a Client & Patient Support Representative for a well-known Irish owned provider of respiratory support products and services in Ireland & Northern Ireland. This is a full time, field based position, covering the Northern Ireland region so daily travel is expected. You will partner with clinicians, medical staff, patients, care and support teams to coordinate the set up and maintenance of specialist respiratory support and equipment. Your role will focus on delivering customer excellence for those using our equipment in the ongoing management of their medical conditions.
Position Details:
- Base Salary: £32,000 per year
- Company vehicle; corporate credit card; company phone; travel expenses and pension contribution.
- This is a full time position with core working hours of Monday – Friday, 09.00AM – 5.30PM. Working hours may vary depending on travel requirements, call outs etc.
- During agreed on call rotas, you will be required to be available to support a 24 hour on call service including out of hours and weekends during your agreed rotation.
- Training provided.
- You will also be eligible to be considered for additional company incentives and bonus annually.
- Opportunity to work with a leading provider of respiratory support products and services in Ireland & Northern Ireland.
Key Responsibilities:
- Supply, delivery and installation of equipment in hospital wards, care facilities and patient homes.
- Demonstration and user training to patients, carers and medical professionals.
- Provision of ongoing support, service and issue resolution to patients, carers and medical staff including but not limited to: Troubleshooting for user issues; First line resolution of technical equipment issues e.g. alarms or error messages and Response to calls for assistance in the case of equipment failure, mask fit issues or queries relating to other consumables etc.
- Conduct routine service calls with patients to optimize equipment performance and ensure patient satisfaction.
- Maintenance of patient and customer records in accordance with GDPR and internal governance standards.
- There will also be a requirement to support a 24 hour on call service on a rotational basis. During this on call period you will be the main point of contact for out of hours queries and issue resolution and will be required to travel to patients and clients to resolve urgent issues relating to equipment failure.
Requirements:
- At least 1 year of experience in a customer or client focussed position.
- Prior experience in a field based, service delivery or sales role.
- Full, clean driving licence.
- Ability to empathise with our clients and patients, ensuring a professional and compassionate approach in often challenging or emotional circumstances.
- Aptitude and interest in learning about new technology and the ability to convey complex information in a simple, user friendly manner.
- Previous medical experience or clinical qualifications – e.g. nursing or patient liaison is a plus, but not required.
- Fluent English both written and spoken.
If you're a motivated, customer-focused driver with the right qualifications and experience, we want to hear from you!
Field Respiratory Support & On-Call Care Specialist employer: One Recruitment
Contact Detail:
One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Respiratory Support & On-Call Care Specialist
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in respiratory support. This will help you connect with interviewers and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Field Respiratory Support & On-Call Care Specialist. Highlight your customer service skills and any relevant tech knowledge to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Field Respiratory Support & On-Call Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Field Respiratory Support & On-Call Care Specialist. Highlight any relevant experience in customer support or field-based roles, and don’t forget to mention your ability to empathise with clients and patients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about respiratory support and how your skills align with the job. Be sure to mention your willingness to travel and your commitment to delivering customer excellence.
Showcase Your Communication Skills: Since this role involves working closely with patients and medical staff, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated complex information in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at One Recruitment
✨Know Your Stuff
Make sure you understand the respiratory support products and services offered by the company. Familiarise yourself with common equipment, their uses, and any technical issues that might arise. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
Since this role involves working closely with patients and medical staff, be prepared to discuss how you handle emotional situations. Share examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging circumstances.
✨Demonstrate Your Communication Skills
You'll need to convey complex information simply and effectively. Practice explaining technical concepts in layman's terms. During the interview, focus on clear and concise communication, as this will be crucial when training patients and liaising with medical professionals.
✨Be Ready for On-Call Scenarios
Since the job requires being on-call, think about how you would handle urgent situations outside of normal hours. Prepare to discuss your approach to problem-solving and how you would prioritise patient needs while managing your time effectively.