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For Companies At a Glance
- Tasks: Support patients and clinicians with respiratory equipment, ensuring excellent customer service.
- Company: Leading Irish provider of respiratory support products and services.
- Benefits: Competitive salary, company vehicle, training, and annual bonuses.
- Other info: No weekend work and opportunities for career growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service experience and a full driving licence required.
The predicted salary is between 32000 - 44800 £ per year.
We are currently recruiting Customer Service Representatives for a well-known Irish owned provider of respiratory support products and services in Ireland & Northern Ireland. This is a full time, field based position, covering the Northern Ireland region so daily travel is expected. You will partner with clinicians, medical staff, patients, care and support teams to coordinate the set up and maintenance of specialist respiratory support and equipment. Your role will focus on delivering customer excellence for those using our equipment in the ongoing management of their medical conditions.
Position Details
- Monday to Friday. Working hours may vary depending on travel requirements, call outs etc.
- During agreed on call rotas, you will be required to be available to support a 24 hour on call service including out of hours and weekends during your agreed rotation.
- Base Salary: £32,000 per year.
- Company vehicle; corporate credit card; company phone; travel expenses and pension contribution.
Key Responsibilities
- Supply, delivery and installation of equipment in hospital wards, care facilities and patient homes.
- Demonstration and user training to patients, carers and medical professionals.
- Provision of ongoing support, service and issue resolution to patients, carers and medical staff including but not limited to: Troubleshooting for user issues; First line resolution of technical equipment issues e.g. alarms or error messages and Response to calls for assistance in the case of equipment failure, mask fit issues or queries relating to other consumables etc.
- Conduct routine service calls with patients to optimize equipment performance and ensure patient satisfaction.
- Maintenance of patient and customer records in accordance with GDPR and internal governance standards.
- There will also be a requirement to support a 24 hour on call service on a rotational basis. During this on call period you will be the main point of contact for out of hours queries and issue resolution and will be required to travel to patients and clients to resolve urgent issues relating to equipment failure.
Requirements
- At least 1 year of experience in a customer or client focussed position.
- Prior experience in a field based, service delivery or sales role.
- Full, clean driving licence.
- Ability to empathise with our clients and patients, ensuring a professional and compassionate approach in often challenging or emotional circumstances.
- Aptitude and interest in learning about new technology and the ability to convey complex information in a simple, user friendly manner.
- Previous medical experience or clinical qualifications – e.g. nursing or patient liaison is a plus, but not required.
- Fluent English both written and spoken.
What We Offer
- No weekends work.
- Training provided.
- You will also be eligible to be considered for additional company incentives and bonus annually.
- Opportunity to work with a leading provider of respiratory support products and services in Ireland & Northern Ireland.
If you’re a motivated, customer-focused driver with the right qualifications and experience, we want to hear from you.
Client and Patient Support Representative (Northern Ireland) employer: One Recruitment
Contact Detail:
One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client and Patient Support Representative (Northern Ireland)
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in respiratory support. This will help you connect with interviewers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to troubleshoot or provide support. Role-playing these situations can help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Client and Patient Support Representative (Northern Ireland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any field-based roles you've had. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves working closely with patients and medical staff, make sure to demonstrate your communication skills in your application. Whether it's through clear language or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at One Recruitment
✨Know Your Stuff
Make sure you understand the respiratory support products and services offered by the company. Familiarise yourself with common equipment, their functions, and any technical issues that might arise. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
As a Client and Patient Support Representative, empathy is key. Prepare examples from your past experiences where you've successfully handled challenging situations with clients or patients. Highlight how you maintained professionalism and compassion, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
You'll need to convey complex information simply, so practice explaining technical concepts in layman's terms. During the interview, focus on clear and concise communication, and be ready to demonstrate how you would train users on equipment effectively.
✨Be Ready for On-Call Scenarios
Since the role involves being on call, think about how you would handle urgent situations. Prepare to discuss your approach to troubleshooting and resolving issues quickly, especially in high-pressure scenarios. This will show that you're not only capable but also proactive in ensuring patient satisfaction.