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For Companies At a Glance
- Tasks: Manage customer relationships and deliver top-notch service while driving sales.
- Company: Dynamic company in Belfast focused on customer satisfaction and growth.
- Benefits: Base salary of £25k plus £15k OTE, with opportunities for career advancement.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Exciting environment with potential for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
The role of the Account Manager Desk is really important. You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.
Responsibilities
- Deliver a proactive Contact Strategy to the customer base
- Deliver a proactive review strategy for all customer base
- Drive upselling and cross-selling within the customer base, including the building of a sustainable pipeline
- Deliver a retention strategy to help reduce churn in line with expectations
- Demonstrate excellent commercial acumen to help maintain margin within the customer base and to drive GP within customer base new sales
- Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
- Have a positive attitude toward customers in all interactions and establish a positive rapport
Recruitment
- Excellent communications skills both oral and written
- Able to demonstrate a professional and proactive approach
- Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.
#10403 - Account Manager Desk, 25k, plus 15k OTE in Belfast employer: One Recruitment
Contact Detail:
One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land #10403 - Account Manager Desk, 25k, plus 15k OTE in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and upselling. We suggest role-playing with a friend to get comfortable with your responses and show off that proactive attitude!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We’re always on the lookout for candidates who are passionate about delivering excellent service and driving results. Let’s get you that Account Manager position!
We think you need these skills to ace #10403 - Account Manager Desk, 25k, plus 15k OTE in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can deliver that high-quality service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your proactive approach and how you’ve successfully managed customer relationships in the past. We love a good story!
Show Off Your Communication Skills: Since excellent communication is key, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills. We’re looking for someone who can engage with customers effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at One Recruitment
✨Know Your Customer Strategies
Before the interview, research effective contact and retention strategies. Be ready to discuss how you would implement a proactive approach to customer management, as this role heavily relies on maintaining strong relationships and reducing churn.
✨Showcase Your Commercial Acumen
Prepare examples that demonstrate your understanding of commercial principles. Think about how you've successfully driven sales or maintained margins in previous roles, and be ready to share these stories during the interview.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as professional and proactive.
✨Prepare for Customer Scenarios
Anticipate questions related to handling customer queries and issues. Prepare specific examples of how you've resolved conflicts or improved customer satisfaction in the past, as this will showcase your problem-solving abilities and positive attitude.
