At a Glance
- Tasks: Deliver exceptional service, conduct property viewings, and manage resident communications.
- Company: Join a premium residential development in vibrant Southampton.
- Benefits: Long-term career growth in a community-focused environment.
- Other info: Flexible working hours with opportunities for event coordination.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Experience in lettings or hospitality, strong communication skills, and a proactive mindset.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Senior Recruitment Consultant at One Property Recruitment | Build to Rent
Southampton City Centre
Full-time | Permanent
We are seeking a dynamic and customer-focused Resident Services Leasing Associate to join the front-of-house team at a premium residential development in Southampton. This is a pivotal role in ensuring residents receive exceptional service, the building is maintained to high standards, and properties are let efficiently.
Key Responsibilities
- Deliver outstanding customer service aligned with brand standards
- Conduct property viewings and support the full lettings journey
- Manage inbound leads and customer communications via Salesforce
- Carry out Right to Rent checks and reference reviews
- Collaborate with the Lettings Manager to ensure properties are market-ready
- Coordinate resident bookings for amenity spaces and cleaning services
- Handle complaints and resolve issues effectively
- Manage parcels, keys, and visitor logs
- Prepare and deliver shift handover documentation
- Identify opportunities to enhance resident experience and service delivery
What We’re Looking For
- Previous experience in residential lettings, hospitality, or travel & tourism
- Strong leasing experience and a target-driven mindset
- Excellent communication and interpersonal skills
- Team player with a proactive approach
- Awareness of Health & Safety requirements and ability to implement them
- Experience in event coordination is a plus
- Relevant qualifications in property or customer service are advantageous
Working Hours
- Monday to Friday: 9am – 6pm
- 1 in 3 Saturdays: 9am – 6pm (lone working, with Sunday & Monday off)
- Bank holidays may require cover, with flexibility to book off if resourced
Why Join Us?
This opportunity is part of a growing sector in UK real estate, offering long-term career development in a vibrant, community focused environment. You’ll be part of a team that values service excellence, innovation, and making a positive impact on residents’ lives.
Ready to take the next step in your property career?
How to Apply:
If this position is of interest, please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture, and connect the best talent to drive industry success.
Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Management
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Resident Services Leasing Associate in Southampton employer: One Property Recruitment
One Property Recruitment is an exceptional employer located in the vibrant heart of Manchester, offering a dynamic work culture that fosters collaboration and career growth. With a commitment to employee development through ARLA qualification sponsorship and a clear pathway to advancement, you will thrive in a supportive environment while managing a diverse portfolio of residential properties. Enjoy a competitive salary, generous annual leave, and the benefit of no weekend work, all within a modern office setting that encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Leasing Associate in Southampton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like One Property Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like One Property Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit One Property Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Services Leasing Associate in Southampton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Services Leasing Associate role at One Property Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at One Property Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where One Property Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to One Property Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at One Property Recruitment.
