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- Tasks: Deliver exceptional service, conduct property viewings, and manage resident communications.
- Company: Join a premium residential development in vibrant Southampton.
- Benefits: Long-term career growth in a community-focused environment.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Experience in lettings or hospitality, strong communication skills, and a proactive mindset.
- Other info: Flexible working hours with opportunities for event coordination.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Senior Recruitment Consultant at One Property Recruitment | Build to Rent
Southampton City Centre
Full-time | Permanent
We are seeking a dynamic and customer-focused Resident Services Leasing Associate to join the front-of-house team at a premium residential development in Southampton. This is a pivotal role in ensuring residents receive exceptional service, the building is maintained to high standards, and properties are let efficiently.
Key Responsibilities
- Deliver outstanding customer service aligned with brand standards
- Conduct property viewings and support the full lettings journey
- Manage inbound leads and customer communications via Salesforce
- Carry out Right to Rent checks and reference reviews
- Collaborate with the Lettings Manager to ensure properties are market-ready
- Coordinate resident bookings for amenity spaces and cleaning services
- Handle complaints and resolve issues effectively
- Manage parcels, keys, and visitor logs
- Prepare and deliver shift handover documentation
- Identify opportunities to enhance resident experience and service delivery
What We’re Looking For
- Previous experience in residential lettings, hospitality, or travel & tourism
- Strong leasing experience and a target-driven mindset
- Excellent communication and interpersonal skills
- Team player with a proactive approach
- Awareness of Health & Safety requirements and ability to implement them
- Experience in event coordination is a plus
- Relevant qualifications in property or customer service are advantageous
Working Hours
- Monday to Friday: 9am – 6pm
- 1 in 3 Saturdays: 9am – 6pm (lone working, with Sunday & Monday off)
- Bank holidays may require cover, with flexibility to book off if resourced
Why Join Us?
This opportunity is part of a growing sector in UK real estate, offering long-term career development in a vibrant, community focused environment. You’ll be part of a team that values service excellence, innovation, and making a positive impact on residents’ lives.
Ready to take the next step in your property career?
How to Apply:
If this position is of interest, please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture, and connect the best talent to drive industry success.
Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Management
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Resident Services Leasing Associate employer: One Property Recruitment
Contact Detail:
One Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Leasing Associate
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or enhance resident experiences. Role-playing these situations can boost your confidence and prepare you for real-life challenges in the role.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info about the company and even lead to referrals, which can double your chances of landing an interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Resident Services Leasing Associate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service, especially in residential lettings or hospitality. We want to see how you've gone above and beyond to make someone's day better!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the role of Resident Services Leasing Associate. We love seeing candidates who understand our brand and can connect their skills to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant experiences without rambling on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at One Property Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Services Leasing Associate. Familiarise yourself with the key responsibilities like conducting property viewings and managing customer communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your proactive approach and ability to enhance resident experience.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. For instance, how would you handle a complaint from a resident? Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you can handle the challenges of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for career development, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
