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- Tasks: Deliver top-notch customer service and manage front desk operations in a vibrant residential setting.
- Company: Exciting Build to Rent developer focused on creating welcoming communities.
- Benefits: Competitive salary, flexible hours, and a chance to engage with residents.
- Why this job: Be the friendly face that makes residents feel at home while ensuring safety and security.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Join a dynamic team with opportunities for personal growth and community engagement.
The predicted salary is between 12000 - 18000 £ per year.
We are working with a fantastic Build to Rent developer who are seeking a new member of the team to deliver exceptional customer service and support the smooth running of a vibrant residential development. You’ll be the friendly face at the front desk, helping residents feel at home while ensuring the building remains safe, secure, and well-managed.
Hours: 20 hours per week, two fixed shifts (08:30–13:30 and 14:30–20:00), including some weekends and bank holidays.
Key Responsibilities:
- Deliver exceptional customer service to residents and visitors.
- Manage front desk operations, calls, emails, and resident enquiries.
- Handle parcel deliveries, key management, and contractor coordination.
- Log and progress maintenance issues promptly.
- Conduct apartment viewings, check ins, inspections, and check-outs.
- Complete regular building walks to ensure safety and security.
- Assist with lettings administration, utility updates, and deposit returns.
- Support resident communications and community engagement, including events.
- Maintain compliance documentation and accurate records.
Skills, Knowledge And Experience:
- Strong interpersonal and communication skills.
- Proactive, dynamic, and able to take ownership of core duties.
- Accuracy and attention to detail.
- Ability to manage multiple tasks effectively.
- Competent in Word and Outlook.
- Flexible and cooperative, working well as part of a team.
- Deadline-driven with a focus on quality output.
- Initiative and problem-solving ability.
- Maintain confidentiality and security of all documentation/information.
- Professional appearance and demeanour.
- Well-organised and able to work under pressure.
How To Apply: Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
Want to chat first or explore other opportunities in BTR, PBSA, AST Lettings or Co-Living? Reach out to Katie directly at the same email.
PT RESIDENT SERVICES ASSOCIATE – BRIGHTON – £15K (PRO RATA) employer: One Property Recruitment
Contact Detail:
One Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT RESIDENT SERVICES ASSOCIATE – BRIGHTON – £15K (PRO RATA)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral. We all love a good recommendation!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills match the job description. We want you to shine, so rehearse your answers and be ready to showcase your customer service skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what they’re looking for in a Resident Services Associate.
We think you need these skills to ace PT RESIDENT SERVICES ASSOCIATE – BRIGHTON – £15K (PRO RATA)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about exceptional customer service, so showing that you can connect with people is key.
Tailor Your Application: Make sure to tailor your application specifically for the PT Resident Services Associate role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique background to our team, so don’t hold back on showcasing what makes you a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences. This will help us quickly see why you’d be a fantastic addition to our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our vibrant community in Brighton!
How to prepare for a job interview at One Property Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a PT Resident Services Associate. Familiarise yourself with customer service principles and how they apply to a residential setting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your interpersonal skills and proactive attitude.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. For instance, you might be asked how you would handle a difficult resident or manage multiple tasks at once. Practise your responses to these types of questions, focusing on your problem-solving abilities and how you maintain a calm demeanour under pressure.
✨Dress the Part
First impressions matter, especially in a front-facing role. Make sure you dress professionally and present yourself well. A polished appearance will not only boost your confidence but also convey your seriousness about the position and your understanding of the professional environment you'll be working in.
